I am currently working at Fresenius Kabi as an inspector and Crew Member in the packaging department not mentioned on my resume, I have also recently worked as a seasonal Store Manager for Hickory Farms where I supervised store operations including hiring and training staff, scheduling employees, performing inventory, and conducting performance reviews. Prior to this, I served as an Information Referral Supervisor for Central Referral Service Inc., where I directed call center operations by acting as a liaison between clients, managers, and call center employees. I also provided effective feedback, coaching, professional development and corrective action plans for Information & Referral Operators. Furthermore, I designed and edited the WNY-211 monthly newsletter which helped increase company visibility throughout the community. Finally, I scheduled and maintained in-services for employees to increase their knowledge and networking with fellow Human Service agencies. At Central Referral Service Inc., I was promoted from a Call Center Operator to Referral Supervisor and therefore, I obtained a grasp of all the internal operations and delivering outstanding customer service.I am confident that my combined qualities of professionalism, commitment, and drive would quickly make me a contributing member of your management team. I would welcome a personal interview, and I can be reached at (716) 348-4926 or the address information listed above. Thank you for your time and consideration.Sincerely,Brian McCradyBrian McCradySpecialties: • Dedicated manager with a strong work ethic and the ability to build lasting client relationships.• Excellent skills in Microsoft Office applications and Windows applications. • Ability to manage multiple tasks in a pressured environment. • Sound communication skills in moving toward finding solutions.