Briana Creech Email & Phone Number

Charlotte, North Carolina Area

• Responsible for ensuring the timely processing of OP and PC tasks• Assist with escalations and high profile/priority projects• Assist in the creation and implementation of provisioning plans and process notifications• Conduct audits on work orders to ensure correct processing of tasks• Provide side-by-side training to ensure understanding of processes and procedures• Identify/Troubleshoot issues that delay tasks/orders from being completed within SLA• Participate in UAT Testing

Charlotte, North Carolina Area

• Responsible for overseeing service orders for disconnect requests• Acted as a liaison between the customer and our organization• Performed minor technical duties including traffic checks and verifying cross connect status

Charlotte, North Carolina Area

• Responsible for processing service orders for disconnect requests• Multitasked between billing and other related work order tasks• Worked in various systems including MetaSolv and RevChain • Managed incoming emails to department mailbox

Charlotte, Nc