•Deposit Checks via Panini check scanner•File evictions/process SKIPS•Handle delinquency- closed out every month as an assistant with under $600 owed (small balances)•Deposit Accounting- process move outs and refund checks•Implement new policies and procedures ex: doggie dna, pool wristbands, etc. •Petty Cash reconciliation- reconcile the prior week's petty cash usage and send it to the regional with corresponding receipts and bank statements•Market- produced a marketing calendar and tools for the leasing agents to be able to market successfully•Event planning- helped coordinate events with our RAD (resident activity director) team•Audit Files•Update renewal spreadsheets/financial spreadsheets•Maintenance board- help my lead maintenance keep track of move ins and move outs•Leasing- tour vacant units, go through application process, and assist the new resident to be with anything they may need•Walk grounds to be sure the porters and maintenance are keeping the community clean and pristine•Answer 100+ emails daily and handle any resident concerns/rent issues

Promotion as Assistant Manager:-handled delinquency-took deposits to the bank-made marketing/retention calendars-trained leasing agents-dealt with past residents with outstanding balances-made newsletters monthly for resident eventsLeasing Agent Duties:Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Consistently received positive feedback from guests and created repeat business by developing long term relationships with customers. Handled guest complaints

-Represented professional sports teams such as the San Antonio Spurs, Silver Stars, Talons, and the Rampage-Supports programs that drive team performance toward departmental and organizational goals-Help customer service and sales teams reach retention and sales goals-Maintain efficient and timely completion of tasks-Research new sales and customer service tactics