Briana Beauchesne Email & Phone Number

• Research, develop and produce online training for 7 independent businesses – create and launch impactful content for sales professionals, store managers and store owners across North America. This includes creating.
• Responsible for the continued revitalization and maintenance of the training library for over 10,000 online university users, resulting in a 12% increase in use over the prior year.
• Provide consultation regarding training for end users, sales professionals, and business leaders – identify and implement training opportunities to increase sales and referral business.
• Manage vendor and business partner relationships to leverage resources and expand reach.
• Direct and produce training and promotional videos as well as script writing, editing, and executing the communication plan to release content to maximize viewership.

Manchester, NH

• Researched and developed online training and video scripts for multiple businesses across North America.
• Assisted with graphic design, layout, and functionality of eLearning courses.
• Worked closely with vendor partners, subject matter experts and beta test users to ensure clarity, accuracy, and function.

Manchester, New Hampshire

Managed 100 independent retail stores, responsible for maintaining the relationship and guiding business owners. Responsible for managing conflict between retail business and vendors, developing training for the retail business employees, and product delivery and set up.

Responsible for managing the relationship of several Fortune 500 companies and their payroll and retirement accounts. Led collaboration with international team to maintain the functionality of data files.Implemented process improvement to reduce processing time of incoming data files by 20% through training and collaboration between key departments..

Led diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line.Created and drove new methodology to reduce manual workarounds by 15 hours a week.Selected by Senior Vice President to be point of contact for client escalations and service recovery progress.Implemented strategy to enhance client satisfaction with.

Formatted and manually processed data interfaces, mass data changes and client reports to ensure accuracy of payroll processing.Assisted in implementation of new clients, working directly with client to establish best practices and build client relationships.Created trending and tracking report to identify top error creating interfaces, to assist client in.

Responsible for auditing 9 payroll clients for accuracy prior to payroll processing to ensure compliant payroll. Implemented automated system driven reporting to strengthen pre and post payroll audit, which minimized time spent on reporting by associates.Developed Year-End and W2 training guide currently used within Audit & Control, which led to an.

Researched and resolved complex and escalated customer payroll issues beyond the scope of phone center associates.Coordinated Year-End processing and W2 creation for major HR/Payroll clients.Liaison between operations, client and call center, designed and implementing plan to improve the customer channel experience. Plan and manage the execution of quality.

Honored with the Golden Call; award for consistently resolving customer difficulties in an expedient and tactful manner.Moderated site-wide call quality workshops to share best practices, improve customer satisfaction and reduce average handle time of calls. Provided coaching and feedback to associates to improve call flow and associate confidence which.