Briana Boldin Email and Phone Number
Passionate, personable, and strategic client care leader with 10+ years providing excellent customer service and 3+ years coaching effective team members and coaches. Detail-oriented organizational expert with 5 years in project management. Skilled in managing diverse teams, training, and communication particularly in remote environments. Expert in CRM systems and data-driven insights for improving client retention and operational success. Demonstrated expertise in identifying and resolving issues proactively, contributing to enhanced customer and team enjoyment and experiences. Proven ability to resolve client issues quickly, increasing satisfaction and repeat business. Committed to continuous improvement and operational excellence, fostering collaboration and integrity in all interactions.
Olsen Consulting
View- Website:
- olsenconsulting.ca
- Employees:
- 18
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Administrative Coordinator + Soc2 Compliance LeadOlsen ConsultingCalgary, Ab, Ca
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Director Of Operations & Customer ExperienceNourish123 | Kirstin & Anthony Jan 2022 - Jun 2023Arizona, United States• Orchestrated daily operations and ongoing projects resulting in a 75% increase in customer use of online platforms by enhancing and streamlining user-friendly member-only digital spaces across desktop, tablet, and mobile devices for a growing base of 300+ clients.• Oversaw recruitment and project management, which led to a 90% reduction in tech support requests by implementing automation and optimizing organizational operations.• Strategized for continuous development and expansion of member and employee virtual platforms, significantly refining the customer and team experience through regular feedback integration, improving overall satisfaction and engagement. -
Operations & Customer Experience Manager, Lead CoachNourish123 | Kirstin & Anthony Mar 2018 - Dec 2021Arizona, United States• Coordinated daily operations and projects, reducing timelines by 25% through automated archiving and expanded teams with new training programs and virtual learning spaces.• Streamlined tech support and service processes, improving client experience and efficiency.• Organized and co-facilitated member retreats in Sedona, AZ, increasing engagement and satisfaction; led private coaching and weekly group calls for groups of 10-25 clients.• Directed continuous development and expansion of the member platform, improving functionality and user experience across virtual spaces.
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Virtual Assistant & Team CoachNourish123 | Kirstin & Anthony Jul 2017 - Feb 2018Gilbert, Az• Managed email, calendars, social media, and WordPress website updates, leading to a 50% reduction in project turnaround times by creating a comprehensive digital media database.• Facilitated weekly wellness coaching calls, improving team coordination and client engagement.• Coordinated member retreats, contributing to improved member satisfaction and event success.• Edited videos and provided tech support, streamlining customer service operations.
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Service CoordinatorWilcox Door Service Inc. Sep 2015 - Jul 2016Mississauga• Directed service department operations, enhancing workflow and boosting efficiency by 20%.• Resolved 95% of issues within 48 hours, increasing client satisfaction and retention.• Generated and followed up on over 150 customer quotes per month, driving a 10% increase in repeat business and generating additional annual revenue.• Processed payroll for 20+ technicians with a new system, reducing discrepancies by 30%.• Improved administrative processes, eliminating lost paperwork and cutting quote turnaround time by 25%, boosting productivity and customer response. -
Insolvency Coordinator & CounsellorPaddon + Yorke Inc. Apr 2009 - Mar 2015Mississauga• Systematized estate files for 100+ clients, boosting file retrieval speed by 40%.• Conducted client interviews and onboarding, increasing client satisfaction and trust.• Resolved special issue files with senior leadership, cutting case resolution time.• Audited and synced physical and digital records, ensuring 100% confidentiality compliance and reducing errors by 30%.• Implemented automated notifications, reducing postage & paper costs by 90% annually.
Briana Boldin Education Details
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Anthropology And Psychology -
Metropolitan School Of BartendingProfessional Bartending Certification -
Holistic BodyworxHatha Yoga
Frequently Asked Questions about Briana Boldin
What company does Briana Boldin work for?
Briana Boldin works for Olsen Consulting
What is Briana Boldin's role at the current company?
Briana Boldin's current role is Administrative Coordinator + SOC2 Compliance Lead.
What schools did Briana Boldin attend?
Briana Boldin attended Athabasca University, Coursera, Metropolitan School Of Bartending, Holistic Bodyworx.
Who are Briana Boldin's colleagues?
Briana Boldin's colleagues are Sam Moses, Alana Reid, Vinayak Kartha, Tanvir Anik, Jacob Krueckl, Shageatha Chundaralingam, Katherine Skulski, Mba.
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