Briana Boldin Email & Phone Number

Calgary, Ab, Ca

Arizona, United States

• Orchestrated daily operations and ongoing projects resulting in a 75% increase in customer use of online platforms by enhancing and streamlining user-friendly member-only digital spaces across desktop, tablet, and mobile devices for a growing base of 300+ clients.• Oversaw recruitment and project management, which led to a 90% reduction in tech support requests by implementing automation and optimizing organizational operations.• Strategized for continuous development and expansion of member and employee virtual platforms, significantly refining the customer and team experience through regular feedback integration, improving overall satisfaction and engagement.

Arizona, United States

• Coordinated daily operations and projects, reducing timelines by 25% through automated archiving and expanded teams with new training programs and virtual learning spaces.• Streamlined tech support and service processes, improving client experience and efficiency.• Organized and co-facilitated member retreats in Sedona, AZ, increasing engagement and satisfaction; led private coaching and weekly group calls for groups of 10-25 clients.• Directed continuous development and expansion of the member platform, improving functionality and user experience across virtual spaces.

Gilbert, Az

• Managed email, calendars, social media, and WordPress website updates, leading to a 50% reduction in project turnaround times by creating a comprehensive digital media database.• Facilitated weekly wellness coaching calls, improving team coordination and client engagement.• Coordinated member retreats, contributing to improved member satisfaction and event success.• Edited videos and provided tech support, streamlining customer service operations.

Mississauga

• Directed service department operations, enhancing workflow and boosting efficiency by 20%.• Resolved 95% of issues within 48 hours, increasing client satisfaction and retention.• Generated and followed up on over 150 customer quotes per month, driving a 10% increase in repeat business and generating additional annual revenue.• Processed payroll for 20+ technicians with a new system, reducing discrepancies by 30%.• Improved administrative processes, eliminating lost paperwork and cutting quote turnaround time by 25%, boosting productivity and customer response.

Mississauga

• Systematized estate files for 100+ clients, boosting file retrieval speed by 40%.• Conducted client interviews and onboarding, increasing client satisfaction and trust.• Resolved special issue files with senior leadership, cutting case resolution time.• Audited and synced physical and digital records, ensuring 100% confidentiality compliance and reducing errors by 30%.• Implemented automated notifications, reducing postage & paper costs by 90% annually.

Bachelors Of Arts, Anthropology And Psychology

Google Project Management: Professional Certificate

Professional Bartending Certification

Yoga Teacher Training, Hatha Yoga