Brian Abrahamson Email & Phone Number

Trenton, Nj

Quincy, Ma

• Manage and oversee operation and execution of Flight Support department of 10 employees. • Identify and track key performance indicators to ensure quality and timeliness of client trips. • Develop, maintain, and deliver regular training plan for new and current employees.• Maintain and review vendor relationships as necessary including operator, catering, ground transportation and systems vendors. • Work closely with management personnel from other departments to facilitate cross functional leadership and workflow. • Serve as subject matter expert on trip development/management and provide mentorship to Flight Support specialists.

Greater Boston Area

• Ensure staffing levels are in line with workload requirements and identify hiring requirements as needed.• Identify and report on key performance indicators to ensure quality and timeliness of trip development and delivery.• Manage Flight Support operations processes for continual improvement and development.• Work with the Director to ensure timely delegation and completion of department projects.• Closely work with the Director and the team in the hiring process.• Serve as subject matter expert on trip development/management and mentor Flight Support specialists on a day to day basis.

Braintree, Ma

• Work with partner Sales Directors (3+) in facilitating positive client relationships.• Quote, source, confirm and input flight reservations and ancillary service requirements.• Facilitate catering and ground transportation arrangements for clients as needed.• Schedule appropriate crew and aircraft for client trips.• Monitor daily and future flight schedules to ensure stellar service delivery.• Maintain records of legal and fiscal documentation for Sales Directors and clients for each flight.• Help sales directors to maintain stellar relationship standards both existing and potential clients.

Braintree, Ma

• Reach out to clients and prospects by phone and email to bring in new trip requests.• Re-qualify old leads and prospects as necessary; qualify new leads and prospects as they come in.• Source aircraft and crew for requested trips.• Oversee booked flights, catering and ground transportation from start to finish.• Track live flights and notify appropriate contacts of aircraft positioning.• Help sales directors to maintain positive relationships with clients and prospects.

Weymouth, Ma

• Book aircraft for member requested flights.• Maintain profit margin and efficiency goals.• Maintain positive communication with charter operators, pilots and dispatchers.• Track charter and membership flights, ground transportation and catering for seamless experience.• Review and validate membership flight schedule for the following day.

Norwood, Ma

Bachelor Of Science (Bs), Aviation Management

Activities and Societies: Lacrosse

Associate Of Science (As), Aviation Operations

Activities and Societies: Lacrosse

Education record