Brian Ackerson Email & Phone Number

New York, Ny, Us

Greater New York City Area

Lead Global Professional Services team deploying our IoT software platform for embedded software, Cloud & mobile leveraging AI & ML to perform predictive analytics- Led Global PS team to profitability for the first time in < 6 months across verticals including OEMs, telecommunications & retail- Doubled team size expanding from N. America to EMEA, India & China- Strong experience in IoT & Automation including Cloud AWS , embedded software ESP32 , mobile platforms Android, iOS , and voice SmartHome assistants Alexa, Google Assistant)- Established IoT software implementation methodology and software system to manage PS- Responsible for P&L, SOWs, vendors, and product refinement- Administered systems for AWS, Amazon Alexa, Google Assistant & GitHub

Greater New York City Area

Responsible for customer delivery and success for diverse technology projects including SaaS hybrid cloud automation, mobile, telecommunications, and financial.Customer Delivery—Manage all aspects of service delivery including nurturing a multi-year relationship with a telecommunications giant resulting in $4M+ in software automation projects. Increased annual projects by over 40% by expanding to automation to new platforms (mobile devices), audiences (field technicians and support engineers), and delivery channels (IVR). Mitigate risk and provide continuous delivery via Agile implementations.Customer Success—Increase efficiency by more than 50% through automation and integrations with customers and service delivery platforms. Key to success is establishing ROI model by baselining and enabling automated reporting that feed into quarterly business reviews to achieve executive alignment, establish priorities, and expand adoption. Core Competencies:• Partner Program Management—Established and drove partnerships with cloud platform providers that more than doubled our annual engagements.• Focus on iterative review and development cycles by automating time-intensive processes and reviewing usage data to drive development and adoption.• Salesforce Trailhead Ranger with 470+ badges.• Effectively communicate technology via whitepapers and client presentations in simple and focused messaging.

Austin, Texas Area

Technology services for the Federal Government:• Reduced $100K+ in expenditures by architecting a document management system for 17 Air Force Bases to meet Federal governance requirements and strategic initiatives using a Microsoft web frontend and content server with an Oracle backend• Increased efficiency 75%+ by engineering a GIS application for the Air Force associating base utilities with installation buildings using Ajax-based Javascript libraries, Microsoft Web Server, and Oracle backend database• Presented these electronic records management solutions at the Alabama Joint Tier I – Tier II Restoration Partnering Meeting leading to new and expanded projects• Revamped another vendor's subpar SCORM-based eLearning system to make a quality online offering exceeding the Army's requirements and expectations

Austin, Texas Area

Managed client services for OneSwitch product. SaaS offering that provided one button failover service for Windows applications.

Austin, Texas Area

SaaS service automation for telecommunications & enterprise clients:• Led European professional services building relationships with partners in Belgium, France, Germany, Italy, and Switzerland gaining access to new clients leading to services revenue of $4.5M+• Doubled departmental staff and projects in 6 months and established the European best practices and service delivery methodology• Led an enterprise automation practice in the Americas with revenues over 5M+ and worked with clients to develop their success plan• Presented $1.4M savings for a telecommunications giant at a quarterly business review for their automated customer care solution that helped influence their continued investment• Partnered with Sales, Development, and Marketing to create products to attack the financial and consumer markets

Austin, Texas Area

Instrumental in the success of projects with the United States military• Key in securing contracts of more than $20M in five years• Served as a liaison between client, community, and regulators for more than five years• Received praise from the Undersecretary of the Air Force for a comprehensive management system software deployment serving more than 40 military bases• Routinely responded to proposals and led resulting work• Consistently delivered profit margins of more than 25% by working better and smarter

Ms, Chemistry

Modeled three-dimensional binding of iron to myoglobin, instructed graduate students in statistical thermodyanmics, taught undergraduate.

Bs, Chemistry

Activities and Societies: Top graduate in the Department of Chemistry, recognized as the premiere student by the American Chemical Society.