-Serve as on-site point of contact between the convention and the paid celebrity guest-Ensure that guest is kept on task and reports for all contractual events and responsibilities during the event-Serve as front line customer support for attendees at all guest events.-Problem solve interpersonal conflicts and troubleshoot logistical challenges that arise during event-Account for all paperwork that reflects the monetary and contractual stipulations of the client vendor contract, ranging from $500 to $20,000 in daily cash/credit sales-Procactively connect attendees with support resources at event to ensure a positive experiencePromote an inclusive environment for a diverse customer base

-Perform all types of alterations on bridal, special occasion, and RTW garments-Press, steam, and spot clean garments/merchandise as necessary-Follow quality control guidelines and inspect all garments to verify pristine condition before final delivery to customer-Assist in the creation of custom garments through, recording measurements, pattern making, completing toiles and assisting in fittings.-Managed day-to-day customer services responsibilities for the shopphones, calendar, email, social media, and one-on-one appointments-Served as the outward face of the business for daily customer interactions-Developed policies and procedures for customer service interactions to establish consistency and customer satisfaction-Developed and implemented customer service initiatives to ensure return customers and build brand loyalty-Problem and troubleshooting customer related issues via phone, email and in-person-Prioritize assignments to meet deadlines, while reinforcing realistic expectations from the customer and management

Designed wardrobe for musical productionsduties included but not limited to:-Budget, design, and implement the artistic vision of the directorT-hrive within a time-sensitive workplace to meet the requirements of the organization-Coordinate with vendors and contractors to meet goals and deadlines-Supervise staff of 3+ paid and volunteers in the completion of tasks- Sewing custom garments-Altering readily available garments to fit directors vision

-Perform all necessary customer garment fittings to David’s Bridal standards-Perform all types of alterations on bridal gowns, bridesmaid dresses, flower girl dresses, special occasion dresses-Press, steam, and spot clean garments/merchandise as necessary-Follow quality control guidelines and inspect all garments to verify pristine condition before final delivery to customer-Schedule alterations appointments in person or by telephone as needed-Fill out alterations tickets accurately and completely, ensuring correct fees and pricing-Resolve alterations customer service issues or complaints and refer any unresolved matter to floor manager-Assist in closing sales by partnering with stylists to validate garment fit and suggest product additions-Communicate supply needs to the Alterations Manager to ensure all supplies are available at all times

-Select, fit, and take care of costumes for cast members, and aid entertainers. -May assist with multiple costume changes during performances.-Complete alterations and repairs for performances-Organize and record costume shop inventory and rentals

-Perform fittings and alterations for formal and functional uniforms for Philadelphia Police and Fire -Officers Complete and update individual customer and company contract orders -Operate Embroidery machines for custom orders -Mending garments

-Communicate with manufacturers and contractors for shipment and quality control-Coordinate with Design department and Sample Rooms for production documents and notes-Organize and Record Fabric and Trims inventory-Work with finance department to calculate records of purchased materials and cost sheets

Through the Art Institute of Philadelphia's collaboration with the Greater Overbrook String Band. I submitted a design for a contest for the captain of the string band's costume and was the lucky winner.

Design and create wardrobe pieces for productions including:-Illustrate and draft concepts for costume production -Assist in sourcing fabrics and ready-made garments for costume production-Design and build sets for various theatrical productions-Teach and choreograph dance sequences for performances -Design and create printed materials for promoting productions

Complete all sewing and administrative tasks for costumes intended for theater, television, and entertainment productions including: -Hand-finishing -completing embellishments -store runs and research for fabric and trims -operating industrial straight stitch, serger, kick press, heat press -assisting the shopping department in administrative work -Prep fabric for cutting

Prepare and set costumes for theatrical performances including: -Launder, press, and reset wardrobe after each show - Organize costumes for touring performances -Perform minor alterations to wardrobe

- Organize garments and accessories to present to various buyers in order shown on the runway.- Assist merchandiser and stylist in dressing models to ensure garments are correct for buyer presentation - Assist models with quick clothing changes- Keep backstage area running smoothly

Assist in the planning, creation, and installation of elaborate displays for Anthropologie's Greater Philadelphia Store.