Briana Dennis Email & Phone Number

New Haven, Ct

*Provide direct assistance to 40-120 agents in a very fast paced chat environment*Strong ability to problem solve while maintaining security protocols and professional attitude*Provide support to customer service team leads and supervisors*Manage deadlines, prioritize tasks, review and improvise training materials*Handle major incidents that cannot be resolved by agents*Isolate and identify areas of improvement.*Extensive knowledge of company policies and… Show more *Provide direct assistance to 40-120 agents in a very fast paced chat environment*Strong ability to problem solve while maintaining security protocols and professional attitude*Provide support to customer service team leads and supervisors*Manage deadlines, prioritize tasks, review and improvise training materials*Handle major incidents that cannot be resolved by agents*Isolate and identify areas of improvement.*Extensive knowledge of company policies and procedures*Work with management on customer service initiatives. Show less

New Haven, Ct

*Train incoming agents on company computer applications, products, policies, and procedures*Provide instruction to incoming agents on how to adequately address problems over the phone or how to write correspondence*Provide advice, counsel and direction to agents*Provide management with information, updates and feedback on key issues and concerns expressed by training program agents

New Haven, Ct

*Service incoming customer calls following established policies and procedures in an efficient and quality manner*Identify opportunities to grow customer relationships with bank through referral programs*Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible*Provide cardholders with account information; card activation assistance, and claims resolutions*Work individually and as a team to meet and… Show more *Service incoming customer calls following established policies and procedures in an efficient and quality manner*Identify opportunities to grow customer relationships with bank through referral programs*Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible*Provide cardholders with account information; card activation assistance, and claims resolutions*Work individually and as a team to meet and exceed established goals, ie. referral sales goals, call handle time goals, availability goals, and quality goals*Maintain up to date knowledge of company products, services, technology, and procedures***Maintained 90% quality score and remained in top 10 ranking throughout position*** Show less

Kirbyville, Tx

*Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.*Complete forms in accordance with company procedures.*Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons *Locate and attach appropriate files to incoming correspondence requiring replies.*Mail newsletters, promotional material, and other information.*Open, read, route, and distribute incoming mail and other material, and… Show more *Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.*Complete forms in accordance with company procedures.*Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons *Locate and attach appropriate files to incoming correspondence requiring replies.*Mail newsletters, promotional material, and other information.*Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.*Schedule and confirm appointments for clients, customers, or supervisors.*Set up and maintain paper and electronic filing systems for records, correspondence, and other material.*Learn to operate new office technologies as they are developed and implemented.*Manage projects, and contribute to committee and team work.*Provide services to customers, such as order placement and account information.*Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Show less

Bachelor Of Science - Bs, Psychology, Senior

Psychology, Junior

Associate’S Degree, Business Administration And Management, General