Supporting startup marketing agency with the needs of brainstorming and creation of content.Generated content for 4+ accounts within various industries through the utilization of CanvaAssisted in conducting social media audits and the analyzation of metrics to increase growth.

Performed in a fastpace environment by succeeding in maintaining a high pick speed of 90+ and processing 400+ orders.Nominated and received Drive (You) award within first 90 days of employment. Assisted and resolved customers questions and concerns with professionalism while thriving in a fast paced environment.

Conducted intermediate root cause analysis of billing claims, identifying and minimizing discrepancies to improve accuracy and efficiency.Reviewed state-specific credentialing requirements, assisting in the completion of credentialing applications to ensure compliance.Provided timely updates on credentialing status, effectively communicating any delays or discrepancies to stakeholders.Researched and resolved billing discrepancies, issuing provider payments and refunds based on thorough investigation.Collaborated with cross-functional teams to ensure smooth credentialing processes and accurate provider payments.Utilized various tools and systems to pinpoint resolutions pertaining to billing and insurance verifications discrepancies to assist with minimizing confusion and concern.

Developed strong skills in assisting customers with platform navigation, resolving concerns efficiently.Assisted in reviewing and storing credentialing documents for provider applications ensuring accuracy and compliance.Managed client accounts, including scheduling appointments and handling provider referrals.Provided support in managing communication between providers and clients, streamlining scheduling and ensuring smooth service delivery and addressing any account-related issues.Consistently kept up to date with evolving company protocols and policies, proactively simplifying complex corporate agreement discrepancies to reduce confusion. Ensure clear communication and understanding, strengthening relationships with external stakeholders and fostering long-term partnerships.

Specializing in mental health services, I contributed to the startup's efforts to enhance client well-being through the use of innovative approaches.Conducted precise insurance verifications and collaborated with team members for cohesive service delivery, whiledeveloping user-friendly resource materials. Proficient in simplifying information for effective communication, employing emotional intelligence to navigate challenging scenarios. Leveraged strong analytical skills to interpret data insights and prioritize tasks effectively, ensuring a relentless focus on delivering accurate benefit information that enhances client experience.Selected to work on a high-priority project, assisting with the verification of clients' insurance benefits alongside a team of 100 members. Exceeded project goals by processing over 27,000 tickets within a 2-week timeframe.Provided support and resolution to team members' problems related to knowledge gaps in insurance verification processes and procedures. Navigated through multiple workflows and system changes while maintaining organization and accuracy in ticket resolution. Developed key skills to accurately resolve claims billings for mental health services, ensuring proper setup and zero errors

Brainstormed and collaborated in creating content for 2+ accounts.Petitioned and created an Instagram reel that reached an impression of 899 that resulted in an engagement rate of 20%.Tracked engagement on social media platforms LinkedIn and Instagram while scheduling posts via content calendar.

Organized, planned, and created content for UNC Pembroke Thomas School of Business's social media accounts. Conducted hashtag research and devised a plan to increase brand awareness and maintain a presence on all platforms.Generated content via Canva and Ad mockups to illustrate ideas while also scheduling posts via a content calendar.

Drove customer satisfaction and improved communication skills while resolving customer questions and complaints by assisting with inbound calls and emails.Processed customer orders on an as-needed basis, and check order statuses while having the capability of typing 45 WPM.Knowledgeable in Sterling and Genesys

Created a safe stimulating environment for young kids to learn about stem. Prepared and transported materials for teachers.Event planning, set up, and management. Managed all flows of meal times alongside preparing snacks!!Kept a positive attitude and mindset while working in a fast paced environment:

Lived with international students in an apartment building. Learned how to connect with people from diverse backgrounds breaking cultural and language barriers. Improved my communication skills and body language.

Chosen alongside a group of 30 students at my university to be a part of the Leadership Learning community also known as the LLC.Learned how to work with a peer group for the purposes of building positive relationships and leadership skills.