Brian Sebastian Agustin Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

 Responsible for product inventory of warehouse by ensuring orders are packed, labeled and shipped accurately and in a timely manner following auditable guidelines. Navigates various computer systems and applications to complete warehouse duties. Consolidates products into assigned skids for efficient transportation to clients or other Acklands Grainger branches. Utilizes various tools such as hand-held scanners, pallet jacks, plastic and metal straps and other warehouse equipment. Assists loaders in loading and unloading delivery trucks in a safe and correct manner verifying merchandise with documents. Maintain knowledge and ensure compliance of Grainger Courses and Training. Perform housekeeping duties as needed to ensure warehouse appearance meets Grainger standards.

Edmonton, Alberta, Canada

Job Responsibilities: Greeted customers in a friendly manner and answered questions regarding merchandise items, prices and promotions. Demonstrated a high degree of customer service while processing all purchases, refunds and exchanges in accordance with company guidelines.  Was responsible for the processing of shipments, organization and set-up of the warehouse as per company policies and procedures while observing cleanliness and safety.  Ensured all merchandise is received, processed and maintained merchandise presentation standards also re-merchandise and/or fill in with back stock as necessary. Conducted fitting room duties by ensuring that counter area and fitting rooms are clean, organized and has the proper supplies in place to assist customers. Conducted store cleaning duties and brought garbage and card boards to their assigned compactors.

Edmonton, Alberta, Canada

Job Responsibilities: Lifted and moved heavy objects when receiving deliveries and organizing stocks into storage shelves. Kept all grill ingredient storages stocked. Handled all grilling responsibilities. Ensured that food assembly was clean, appetizing and adhered to company standards. Ensured that all customer requests for inclusions and exclusions of ingredients were accommodated. Assisted in preparation and replenishment of ingredients. Ensured kitchen cleanliness at all times.

Philippines

Job Responsibilities: Received highly positive survey scores for providing excellent customer support. Successfully developed methods on how to improve efficiency of company operations. Was consistently awarded for being one of the top performers within the Client Contact Center Was responsible for providing client support via phone or e-mail. Troubleshooted client account access errors and provided guidance in account security procedures. Guided clients on how to utilize their accounts and conduct technical procedures. Vigilantly authenticated callers and emails especially during sensitive procedures wherein the company and clients’ privacy may be at risk. Provided support to other departments when needed. Participated in planning, organizing and managing company events. (e.g. family day, client service appreciation week and fun runs)

Doha, Qatar

Job Responsibilities: Coordinated with the Sales Team regarding manpower requirements and mobilization. Utilized online job portals and other professional networking sites for effective sourcing of candidates. Communicated with affiliated recruitment agencies for employee selection and mobilization. Reviewed resumes and contacted candidates who have passed initial screening to schedule them for interview. Prepared and disseminated offer letters, employee contracts, memos and other company letters/documents to employees. Ensured that the employee database is updated at all times. Informed upper management regarding employee concerns. Prepared documents for employees who are ending their contract, resigning or were terminated. Coordinated with the appropriate department on pending visa applications, renewals, plane ticket bookings, and other employee related documents. Monitored availability of rooms within company accommodations. Managed company drivers to punctually bring employees to their assigned job sites and back to their respective accommodations once their work shift has been completed. Accurately monitored the validity of all the passports and visas of all employees and ensured that these were renewed on time. Was responsible for answering, screening, and transferring phone calls to the respective department or person. Performed document controller responsibilities for both soft and hard files. Updated management reports. Adhered to quality management procedures. Coordinated with other departments for smooth and effective day to day operations.

United Arab Emirates

Client: Lenovo (April 2013 – July 2014)Client: Samsung Mobile (September 2012 – March 2013)Job Responsibilities: Stood as the brand ambassador for both clients (Samsung and Lenovo). Assisted customers in selecting and purchasing devices from both clients’ product lines (Samsung mobile phones and Lenovo laptops and tablets). Consistently achieved sales targets. Assisted in after sales service. Kept track of store inventory and sales. Was in-charge of daily and weekly sales and inventory reports. Was in-charge of assembling displays and ensured that they were clean, presentable and in good working condition. Monitored prices and promotions from competing brands. Assisted in training and evaluating newly hired sales promoters. Conducted other store activities such as stocking shelves, packing and securing products as well as organizing the warehouse.

Philippines

Job Responsibilities: Personally helped hundreds of families invest in condominiums and land where their future homes will be built. Supervised sales, reception and maintenance personnel to maintain optimum site operations. Oriented clients and sellers about the company’s real estate developments through presentations and on-site tours. Assisted in ensuring that property grounds are clean, safe and would be a comfortable place for property owners and visitors. Reported maintenance needs to building maintenance and property management. Provided computations, price lists and other marketing collaterals to sales managers, property specialists, brokers and clients. Monitored the influx of tenants, property owners, clients and sales representatives in the showroom/site. Participated in sales events such as launches and open houses conducted by the company. Assisted in documentation for purchasing of properties. Participated in brainstorming sessions on how to improve the overall process of selling as well as the quality of experience between sellers and clients within the showroom/site. Handled VIP clients and property owners assigned to me by upper management. Communicated with different departments in order to achieve a well coordinated work flow all throughout the company. Conducted on site orientations and exams for new recruits to add to the sales force.

Diploma Of Education, Business Administration, Entrepreneurship And Innovation, Completed With Honours

Bachelor'S Degree, Business Administration Major In Management