Briana Hicks Email & Phone Number

As a B&P Customer Specialist 2 at Principal Financial Group, I provide comprehensive administrative support to the business and professionals team, ensuring a seamless and satisfying experience for our clients. I joined Principal in Jan 2023 as a Customer Service Representative and earned a promotion in Mar 2024, thanks to my resourcefulness, cross-functional communication, and organizational proficiency.I have a BA in Communication and Media Studies from Saint Augustine’s University, where I developed my skills in empathy, ideation, and storytelling. I have also obtained multiple certifications in UX design from Coursera, enhancing my ability to create user-friendly and engaging wireframes and prototypes. I specialize in prioritization and multitasking, managing high-volume workloads and deadlines with ease. I handle sensitive and confidential information with the utmost integrity, and I embrace new challenges and technologies with enthusiasm. I excel in fostering and maintaining long-term relationships at all levels, and facilitating collaboration between different departments. I thrive on challenges and pride myself on being a self-motivated professional who delivers successful outcomes.