Brian Aites Email & Phone Number

Provide network and security engineering support for high level government customers.

Cary, North Carolina, United States

• Provide Tier II support for the state of Florida’s MyFloridaNet project
• Provide Tier II support for Tallahassee Advanced Network Systems customers
• Provide both Tier I and Tier II support for Tallahassee Advanced Network Systems customers as well as for the state of Florida’s MyFloridaNet project when working after hours shifts (6pm – 7am weekdays along with.
• Remotely turn up DSL/T1/Fiber connections
• Configuration of Provider and Customer Premise… Show more
• Configuration of Provider and Customer Premise Equipment

Tallahassee, Florida Area

• Provide real time cyber threat monitoring and investigation of major threats within the MyFloridaNet core infrastructure via IBMs Qradar SIEM. Found threats are relayed to Florida's Department of Management Service.
• Act as second level escalation point for cyber security threats reported to the MyFloridaNet NOC.
• Participate in meetings hosted by the Department of Management… Show more
• Participate in meetings hosted by the Department of Management Services to provide cyber security knowledge growth and threat mitigation to managers from state agencies who attend. Show less

• Broadvox LLC: Translations Department 2007 (May) – 2007 (August)
• Provide, repossess, and order DIDs and TF numbers for customers and in-house usage.
• Implement and perform audit of 20,000 plus Infotelis phone numbers.
• Implement and perform audit of 100 plus Infotelis customer for our Network Operations Center.
• Used knowledge of all previous departments to better inter-departmental relationships and work procedures.

• Infotelis: Junior Field Technician/Project Manager 2006 (August) – 2007 (May)
• Coordínate termination and extention of T1/DS3 circuits with local exchange carriers
• Provide 24/7 support for all customers between three technicians.
• Schedule all meetings and installation times with customer after sales contract is signed.
• Develope and maintain relationships with managers of Multi-Tenant Units (MTUs).
• Determine if sold VOIP/Internet solution is appropriate for… Show more Infotelis: Junior Field Technician/Project Manager 2006 (August) – 2007 (May)

• Broadvox LLC: Carrier Services Network Operations Lead Technician 2005 (March) – 2006 (August)
• Real-time monitoring of all production servers, network VOIP equipment and data circuits(DS3 and below) using various monitoring tools.
• Perform basic administrative and troubleshooting functions on production servers, network VOIP equipment and data circuits(DS3 and below).
• Track, document and escalate issues to higher-tier support groups via HEAT trouble ticketing system and… Show more Broadvox LLC: Carrier Services Network Operations Lead Technician 2005 (March) – 2006 (August)
• Track, document and escalate issues to higher-tier support groups via HEAT trouble ticketing system and escalation procedures.
• Monitor the health and uptime of the VOIP production network infrastructure and take action on any events received.