Brian A. Watson, Mba Email & Phone Number

Long Beach, California, United States

- Drive regional growth by developing and implementing strategic plans, setting performance goals, and identifying new market opportunities. Oversee recruitment, training, and development of agents to expand the team and increase productivity.-Build and maintain strong relationships with clients to understand their financial needs and provide tailored.

Los Angeles, California, United States

• Meeting individually with clients to determine their financial objectives, risk tolerance, income, expenses and assets
• Offering strategic advice on products and services, such as investments, insurance coverage and debt management tools
• Securing Mutual Funds and other investment vehicles and establishing progressive savings accounts
• Moving money from accounts per industry and federal regulations
• Performing market research to stay current with financial trends
• Preparing financial documents, such as income projections and investment reports

Greater Los Angeles Area

• Oversee operational execution of special projects within call center operations for the CA, NV and HI markets.
• Instrumental in transitioning to new call center vendor within PST to improve CA, NV, and HI call center metrics.
• Provide process management oversight, leading process improvement initiatives, and facilitating business plan development in collaboration with Call Center Leadership.
• Traveled quarterly to 4 call center sites to facilitate CA/NV IPA training for Tier 4 Customer Service Reps to improve call center metrics VOC and Net Promoter Score.
• Developed process to triage and bring resolution to Humana Member Escalated issue, for CA, NV and HI via SharePoint.
• Responsible for all phases of the project cycle, with responsibilities including project design, scope management, cost control, and both quality and performance reporting.

Greater Los Angeles Area

• Provided strategic leadership and consultation services for the PNO area
• Completed analyses and prepared disclosure materials while interacting and building partnerships with Humana's code editing, communications, and information technology teams and with external vendors.
• Successfully coordinated implementation of newly contracted IPA’s/Medical Groups within the Humana process
• Collaborated with providers regarding claims, compliance, capitation issues, utilization, and grievance & appeals
• Developed audit tools and conduct reviews at providers’ offices. Collected, read, interpreted and relayed health plan financial data.
• For 4 months I positioned myself as Point of Contact for the 31 Provider Groups.

Las Vegas, Nevada Area

• Provided technical support to personnel responsible for collecting, distributing, processing, filing, and safekeeping of division records.
• Assisted administration with developing records management systems that addresses and ensures compliance with state and federal regulations and legal requirements relating to records retention.
• Planed, coordinate, and prepare records management studies and reports based on analysis; make appropriate recommendations.
• Developed and implementation of the division’s records management/administrative procedures.
• Supervision of records retention and archive programs.
• Assisted in preparing feasibility studies for division/district wide applications/records retention programs.

• Maintained International Standard Organization (ISO-9001: 2000) processes, procedures and certification which increased revenue by 15%.
• Tracked over 100 employee productivity hours, for both payroll and performance issues, increased productivity by 10%
• Resolved payroll discrepancies with in-house employees or contract labor, resulted in saving $12,000 annually.

Master'S, Business Administration

Bachelors Of Science, Business Management

Biology