Brian A. King Email & Phone Number

Monsey, New York, United States

Business license renewal for multiple corporate clients. Primary account was Home Depot USA, Inc.Identify, renew, obtain and deliver customer business licenses from various different federal, state and municipal jurisdictionsMaintain telephone and email communications with various client licensing representatives and licensing authoritiesInvestigate and resolve customer concerns, payment discrepancies or other licensing issuesBatch license renewals using proprietary business licensing software

Valley Cottage, Ny

Process receivables according to client specifications Research rejected payments and process accordingly Batch incoming checks to appropriate lockbox and follow through with data entry Prepare daily packages requiring re-association of check copies with backup documentation Assist the customer service department investigate customer payment issuesMaintain and manage archive of customer payment documents

Valley Cottage, Ny

Responsible for the implementation of banking lockboxes for receivables processing. Onboard new clients. Review client payment processing requirements, offer guidance on services and products, and communicate options and project updates to clients and bank partners. Compile, organize and present client specifications to software development team. Respond to client requests. Facilitate end-to-end business process testing for new lockbox clients. Administer client service and change requests. Provide support services to all existing and prospective client financial institutions and corporations. Extensive use of SalesForce customer relationship management program.

Stony Point, New York

Part time administrative support for the Managing Director of regional professional theatre.Take ticket reservations and enter ticket information into Wintix Database. Handle customer calls, answer questions. Manage database of season ticket holders. Assist with promotional events and marketing.

Responsible for coordinating all employee and management logistics to facilitate a seamless transition for assigned Small Business (SB) Sales Force new hires to reduce the ramp up time between start date and sales production. Serve as primary logistics contact for new hires beginning two weeks prior to their start through the first 90 days of employment. Created and implemented Onboarding Resource Guide, which standardized the onboarding process.

Administrative support provided for the Senior Vice President and Manager of Home Loans Business Strategy team. Position required strong multitasking ability and project management skills to maintain multiple executive calendars, schedule executive level meetings, arrange business travel, process department expense reports, prepare client meeting presentations, record and transcribe meeting minutes and manage department invoices.

Administrative support provided for the Vice President and Business Unit Manager of Home Loans Training. Project management support provided for miscellaneous administrative projects. Position required advanced knowledge of Excel to be able to create budget and business tracking spreadsheets, charts and graphs.

Assisted Merchant Engagement Managers to construct and maintain Internet vendor accounts. Focus of responsibilities involved entering account data, banking information, generating online registration invitations, setting merchant account attributes, researching account details, and responding to email requests from merchants and account management team members.

Greater Seattle Area

Maintained account information for over 100 nationwide wholesale customers utilizing multiple advanced Excel spreadsheets. Used account data to create sales analysis and reports for executive review. Filled wholesale customer orders, empowered to resolve customer issues including issuing credits. Position required ability to both appease and retain disgruntled customers as well as strong multitasking skills to enable delivery against strict deadlines.

Responsible for various network administration duties which included: rewire network cable runs; install fiber and Ethernet switches and hubs; provide user support and assisting with rewiring of main distribution facility and IDFs. Project management responsibilities included: conduct hardware inventory of entire campus; perform system bios and software upgrades; and assist with enterprise upgrade from Windows NT to Win2K platform and configure Active Directory services.

Coordinated daily building usage and assisted Facilities Manager with department administration. Responsibilities included: maintain the building security cardkey system and Windows NT/Access database; assign for execution and track all facility related service requests; and create spreadsheet summaries of these requests for presentation at monthly department meeting. Training manual and instructional materials pertinent to the position developed for operational continuity and process evaluation.

Bachelor Of Arts - Ba, Theatre/Theater

Certificate, Network Technology

Activities and Societies: Phi Theta Kappa honor society. Vice President's list. Microsoft MCP - Windows 2000 Professional - 2001