Brian Alvo Email & Phone Number

Durham, North Carolina, US

NextGen Center fosters transformational change for the next generation of leaders through skills-based development.We equip professionals who are in or aspire to leadership roles with the skills, knowledge, and abilities they need to effectively lead. We partner to make a difference through continual development, and to create and sustain great workplace.

Durham, North Carolina, US

• At Adwerx, I served as a leader of Sales, Business Development and Client/Customer Service functions, responsible for:
• Business Development - Signing and growing partnerships with real estate firms, and industry / technology leaders across the country.
• Strategic Accounts (Client Services) - Onboarding new partners, and then servicing, retaining, and strengthening these client relationships with agents, brokers, and corporate leadership.
• Customer Success - Overseeing day-to-day operations of the customer support team. Including consistent monitoring of KPIs, and overseeing sales, support, and retention transactions with the Adwerx customer base ( >.
• Sales Operations - Overseeing Salesforce Sales & Service Cloud platforms to handle the high volume of transactional business and inbound / customer traffic.
• Management - Guidance, growth & professional development of 11 team members across multiple departments (BD/SA, Sales Operations, Sales, Customer Success).------Achievements in my role as Vice President of Business.

Durham, North Carolina, US

• Milestones and achievements in my role as Director of Sales & Business Development (in conjunction with milestones listed in the position above) include:Sales Operations:
• Defined and created the function for Sales Operations to scale for customer growth and services.
• Oversaw the transition of the Customer Success team from multiple service platforms to a unified one in Desk.com, and then SFDC Service Cloud, which led to a significant increase in Agent productivity.
• Identified KPIs for the Customer Success Team and oversaw initiatives to improve the Customer Success Team's impact on Revenue, including increased interactions around sales and support.
• Guided the customization of our CRM to bring process and organization around Business Development, Sales, and Support Initiatives.Customer Success:
• Grew team in parallel to increased partnerships and customer base, from 4 to 7 members in 18 months time.

Burlington, North Carolina, US

• Leadership Development Program: Strategy & Marketing
• Home Health Care: Interim Corporate Manager for unique product offerings ($MM) to niche patient population and clientele. Led 3 sales and account management professionals, innovations, and marketing teams to realign.
• Health Systems Strategy: Managed sales and client relationships for multi-million dollar partnerships with nationwide health systems.
• Segment Management: Led Sales, Product, and Marketing initiatives for Primary Care portfolio. Launched and promoted products, driving revenue up 150% for specific microbiology testing. Responsible for sales.

Durham, NC, US

Concentrations: Decision Sciences & FinanceActivities: Center on Leadership & Ethics (COLE) Fellow; Tennis Club Co-President; Deputy Executive Director, MBAA; First-Year Section Representative, MBAA.

Durham, North Carolina, US

Shoeboxed takes the “work” out of “paperwork,” managing receipts and business cards for businesses / individuals by processing their documents and organizing them online. In my position I performed a market assessment on improving integrative capability with financial software to effectively enter Accounting / Bookkeeping market. I also worked in Sales.

A start-up non-profit organization that facilitates scholarships for Nicaraguans who would like to keep studying after high school, but don't have the money to do so. BECA.org (www.beca.org) pays the tuition, transportation costs, and any materials required for students, while monitoring student progress via regular visits to their schoolsAs Executive.

Initiated and implemented youth training and literacy program for 15 residents of a local village in Masaya, Nicaragua while volunteering for the development branch of a microfinance institution.

Washington, DC, US

Responsible for Infrastructure / Manpower analysis for future years / long-term planning and budgeting. Led and coordinated with Program Managers throughout the Marine Corps to prioritize and ensure proper allocation of resources on behalf of Programs and Resources Department. Graduated from Financial Management Trainee Program in 2006. In that program I.

Master Of Business Administration (Mba)

Bachelor Of Arts, Major: Spanish; Minors: Business, Writing

Education record

Education record