NextGen Center fosters transformational change for the next generation of leaders through skills-based development.We equip professionals who are in or aspire to leadership roles with the skills, knowledge, and abilities they need to effectively lead. We partner to make a difference through continual development, and to create and sustain great workplace experiences, teams, and organizations.For more information: http://bethenextgen.com/

At Adwerx, I served as a leader of Sales, Business Development and Client/Customer Service functions, responsible for:• Business Development - Signing and growing partnerships with real estate firms, and industry / technology leaders across the country.• Strategic Accounts (Client Services) - Onboarding new partners, and then servicing, retaining, and strengthening these client relationships with agents, brokers, and corporate leadership.• Customer Success - Overseeing day-to-day operations of the customer support team. Including consistent monitoring of KPIs, and overseeing sales, support, and retention transactions with the Adwerx customer base ( > 30,000 customers served). • Sales Operations - Overseeing Salesforce Sales & Service Cloud platforms to handle the high volume of transactional business and inbound / customer traffic.• Management - Guidance, growth & professional development of 11 team members across multiple departments (BD/SA, Sales Operations, Sales, Customer Success).------Achievements in my role as Vice President of Business Development & Strategic Accounts include:• Growing corporate strategic partnerships from 2 brands to 25 brands (12x) in two years time, accounting for > 600% increase in partnership revenue for the business. ⇨ Partnerships include forming relationships with C-Level Executives at the most prominent organizations in Real Estate, including: Realogy, RE/MAX, Keller Williams, LeadingRE, & more.⇨ Creating & managing entire deal-cycle process starting with prospect outreach, all the way through contract negotiations and execution.• 100% retention of corporate clients / partners during tenure. Establishing and overseeing all operations, processes, and services to successfully deliver for our strategic accounts. • Leading Adwerx Travel Team & conference initiatives related to partnerships (20+).• Delivering speaking engagements (via invitation) at Conferences, Training Sessions, & other Special Events.

Milestones and achievements in my role as Director of Sales & Business Development (in conjunction with milestones listed in the position above) include:Sales Operations:• Defined and created the function for Sales Operations to scale for customer growth and services.• Oversaw the transition of the Customer Success team from multiple service platforms to a unified one in Desk.com, and then SFDC Service Cloud, which led to a significant increase in Agent productivity.• Identified KPIs for the Customer Success Team and oversaw initiatives to improve the Customer Success Team's impact on Revenue, including increased interactions around sales and support.• Guided the customization of our CRM to bring process and organization around Business Development, Sales, and Support Initiatives.Customer Success:• Grew team in parallel to increased partnerships and customer base, from 4 to 7 members in 18 months time.• Responsible for hiring, training, and development of team, both on a personal level (individual growth) + service level (interactions with customers).• Served as primary point of contact for supervisory interactions with customers. This includes day-to-day transactions, and collaborating with colleagues on reputation management initiatives with member organizations such as the BBB.

Leadership Development Program: Strategy & Marketing• Home Health Care: Interim Corporate Manager for unique product offerings ($MM) to niche patient population and clientele. Led 3 sales and account management professionals, innovations, and marketing teams to realign divisional business into a national program.• Health Systems Strategy: Managed sales and client relationships for multi-million dollar partnerships with nationwide health systems.• Segment Management: Led Sales, Product, and Marketing initiatives for Primary Care portfolio. Launched and promoted products, driving revenue up 150% for specific microbiology testing. Responsible for sales training/visits, and client-facing literature.

Concentrations: Decision Sciences & FinanceActivities: Center on Leadership & Ethics (COLE) Fellow; Tennis Club Co-President; Deputy Executive Director, MBAA; First-Year Section Representative, MBAA.

Shoeboxed takes the “work” out of “paperwork,” managing receipts and business cards for businesses / individuals by processing their documents and organizing them online. In my position I performed a market assessment on improving integrative capability with financial software to effectively enter Accounting / Bookkeeping market. I also worked in Sales, gaining insight into customer needs and building value around minimizing their time, costs, and stress levels.

A start-up non-profit organization that facilitates scholarships for Nicaraguans who would like to keep studying after high school, but don't have the money to do so. BECA.org (www.beca.org) pays the tuition, transportation costs, and any materials required for students, while monitoring student progress via regular visits to their schoolsAs Executive Director, I was responsible for overseeing operations and raising scholarship money for Nicaraguan students living in poverty, awarding over 250 vocational scholarships during my tenure. I also launched a high school recruiting program, increasing the number of applications per academic cycle, and secured partnerships with school directors to ensure continuity of program.

Initiated and implemented youth training and literacy program for 15 residents of a local village in Masaya, Nicaragua while volunteering for the development branch of a microfinance institution.

Responsible for Infrastructure / Manpower analysis for future years / long-term planning and budgeting. Led and coordinated with Program Managers throughout the Marine Corps to prioritize and ensure proper allocation of resources on behalf of Programs and Resources Department. Graduated from Financial Management Trainee Program in 2006. In that program I completed rotational assignments with Navy and Marine Corps departments to develop knowledge, skills, and abilities to perform in the Department of Defense Budget Process. Assignments included Marine Corps Programs & Resources, Office of the Secretary of Defense, Office of Legislative Affairs on Capitol Hill, and Marine Forces Pacific in Hawaii.