Key contributor of the Onboarding Consulting (OC) team delivering the most complex products OC supports: eSign for Salesforce, DocuSignGen, and DocuSign Negotiate engagements. Drives Add-On success by representing the OC organization as an Subject Matter Expert (SME) and liaison with Product Management for Click, Monitor and NetSuite.Works cross functionally across Product, Support & Global partners for 2-way feedback loop to improve customer experience & support colleagues.Lead trainer and SME for the Onboarding Consulting organization for our Click, Monitor and NetSuite integrations. Also supports the enablement of additional OC's to deliver eSign for Salesforce and GenWorks with the Onboarding Consulting Product's team to develop Product-specific kickoff decks, email templates, resource materials, and updated Playbooks for all 8 products the team supports (eSign for Salesforce, Gen, Negotiate, NetSuite, Dynamics, Click, Monitor, ID Verification)Top performer in metrics in FY22 and has continued to be a top performer in FY23, all while taking on additional responsibilities, making numerous contributions to the org, and building relationships with cross-functional and global partners.

DocuSign helps organizations connect and automate how they prepare, sign, act-on, and manage agreements. As part of our cloud-based System of Agreement Platform, DocuSign offers eSignature—the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, more than 425,000 customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and to simplify people’s lives. Contribute to the growth and evolution of the Rapid Adoption Program by sharing customer/vertical/System of Agreement insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption.-Understanding product features and functionality-Platform changes (system of agreement) and partner technologies by attending enablement sessions-Product release meetings and knowledge share sessions-Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting

•Managed Oracle Cloud Infrastructure (OCI) platform SKUs both sustaining and products in development, monitored the Oracle’s Magellan Kanban, and worked with engineering, manufacturing, and stakeholders to support customer orders throughout the book to ship process. •Engaged in training, testing, and implementation of Oracle’s Enterprise Resource Planning (ERP) transition and established documentation to track process changes. •Improved existing Oracle processes and tools by providing solutions for information gaps, resulting in functional and effective communication between Manufacturing floor and Scheduling. •Currently manage the RDS (Remote Desktop Services) program by acting as a single point of contact between Hillsboro business and Global IT Organization (GIT). Offer project support and assist in the escalation of issues that affect the program.•Execute product demand plans to meet organization goals and implement forecasts based on demand patterns and business trends. Work with cross-functional teams to improve forecast accuracy. •Led a project that redefined standards of priority levels for groups within Oracle Manufacturing and Logistics. Project resulted in a reduced number of P2 systems, more efficiency during the daily production meeting and a better understanding of the requirements across all departments. •Established a metric to prevent COSD hits and help determine the root cause of past due shipments. Metric now utilized in B.I. reports and reviewed in the daily leadership meeting.•Dedicated leader of the Hillsboro HLS New College Graduate (NCG) program and responsible for facilitating monthly employee engagements and quarterly community service events. Increased average participation from 69% to 86% in just over 4 months.•Dedicated Monthly Meeting and targeted training lead for the HLS New College Graduate (NCG) Program. Coordinated internal speakers and created content for trainings focused on developing the skillsets of new college hires.

•Completed a three-month rotation in production control executing work order releases per production schedule by reviewing BOM (Bill of Materials) to match customer orders while acting as a direct support for manufacturing and engineering teams.• Managed the release process of customer orders, checking every item in the BOM to match customer orders and monitored MES production exceptions to identify solutions to problems occurring in the manufacturing process.• Acted as a direct support for manufacturing shipping, inventory and engineering teams.• Utilized problem solving skills and Oracle software tools to solve a variety of ambiguous issues and managed Work in Progress (WIP) jobs throughout the production process until shipment.• Worked with manufacturing floor and engineering teams on the Dekit and rebuild process, monitoring systems from initiation through test, assembly and completion phases • Held the daily Production meeting , providing status for high priority orders for multiple departments including the factory floor, and production schedulers.• Created process for shipping P1 materials on the weekend directly to headquarters factory versus processing through offsite warehouses. This project reduced company costs, created flexibility and better response to P1 orders, reduced delivery time, and created less overhead than typical weekend receipts.

• Used exemplary customer service skills to resolve conflict and answered questions regarding services and procedures.• Efficiently handled cash and made reservations.• Executed all emergency procedures and provided First Air and CPR assistance with composure.• Verified participant eligibility, monitored access and provided data for entry to Rec. Center facilities. • Was responsible for cash functions including guest pass sales and cash accountability.