Plans and executes a robust calendar of community social, recreational, wellness, and educational events for a private, luxury custom home community.Works with GM and sales & marketing to plan and execute appropriate prospector events.Works directly with owners to help facilitate and execute private parties, banquets, and other functions.Created and oversees a diverse menu of wellness and personal care servicesWorks with GM & Director of Food and Beverage to organize, coordinate and execute appropriate event support for banquets and other functions.Manages a team of service providers to meet all aspects of professionalism and service demands.Creates and implements effective marketing and program promotions strategies in a timely manner, across all platforms. Conducts new resident orientations, including an introduction to the club, facilities, services, programs, events, policies, and procedures.Designs promotional materials to be utilized in the daily promotion of club events, services, and activities.Maintains quality control of all programs, events, and services.

Manage a 55+ age-restricted community onsite that includes single-family homes and single-family home attached units. Supervise a team of eight, including middle management roles with direct reports. Support, develop and engage with the Food/Bev and Lifestyle Department Leaders to ensure client needs and budgetary goals are met. Cultivate teamwork and a sense of empowerment among team members. Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management. Provide oversight of contracted work to ensure compliance with Association contracts and guidelines, including landscaping and maintenance services. Oversee all operations of The Club and the Association, partnering with the Board and Committees to ensure goals are met.Won Nevada’s Employee of the Year Award in 2022.

Manage a 55+ large-scale community onsite that includes shared wall duplex’s and single family homes. Supervise, support, and engage a team of various roles within the community. Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management. Oversee documentation of all Board-approved policies, rules, and regulations. Provide management services in compliance with the terms of the management contract and the Association’s governing documents. In coordination with the Board and Finance Committee, prepare annual budget estimates for Board action/approval. Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, reviewing completed financial statements for accuracy prior to distributing to the Board each month, and providing oversight regarding delinquent accounts and the collections process. Maintain a Master Calendar for all key deliverables for the Association. Review and submit requests for vendor bids and contracted services. Prepare schedules and establish priorities for routine and special work projects. Attend association meetings, including, but not limited to: Board Meetings, Annual Meetings, Committee Meetings, and special Town Hall meetings, as requested. Prepare Board packets and agendas, in preparation for scheduled and unscheduled meetings; record Board meeting minutes. Communicate in-person, by telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner. Coordinate with legal counsel and insurance providers regarding matters affecting the Association. Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community. Work independently, with little oversight, and with accountability to executive management for the end result achieved. Demonstrate a positive attitude and ownership mentality.

Supervised an administrative team to ensure staff successfully met the standards and practices of the company. Interviewed prospective employees, provided onboarding, coaching, and training for all new team members. Assisted my team to verify appropriate client expectations were set/met to ensure client satisfaction and effective management results. Ensured employee retention through mentoring, encouragement, and positive relationship building. Responded to client concerns and issues of client satisfaction; brought items of concern to the attention of the Division President. Reviewed and approved mailings, correspondence, and other critical items for accuracy, format, and content. Assisted Community Association Managers with their client and community needs.

Handled the day to day operations of a large mixed portfolio consisting of single family home, town home, commercial, and condominium communities. Worked with board members to ensure they were meeting community goals as well as staying in compliance with local, state, and federal laws. Created budgets, oversaw financial management of common interest communities, and offered advice on how to meet funding goals. Scheduled and ran quarterly board meetings. Was the primary point of contact for homeowners in the community for their concerns, and communicated with the board of directors on their behalf. Performed compliance inspections and enforced the governing documents of common interest communities. Won Nevada’s People’s Choice Award in 2017.

Assisted several community managers with the administrative tasks of their portfolios. Created and assembled board packets for members of HOA boards quarterly. Answered phone calls and e-mails from homeowners related to HOA inquiries. Scanned in and organized all association documentation. Knowledge of NRS 116 as well as city and state laws regarding HOA management.Attended board meetings as the recording secretary to type minutes for association managers. Communicated with various HOA contracted vendors and boards to repair and maintain common areas inside associations. Earned a raise within the first year for completion of the TMT leadership management CEO program. Took educational classes and passed the licensing exam to obtain community management certification to be promoted to a provisional community manager.

Loan ProcessorProcessed and audited mortgages and home refinance loans. Verified completeness and accuracy of loan application packages. Conducted compliance checks through Federal Housing Administration database. Responsible for fixing incomplete loan packages, coordinating with other departments to locate missing information. Led all loan processors in department in productivity every month since March 2015.