Brian Amira Email & Phone Number

Las Vegas, Nevada, Us

Support 700 staff, 50 locations, and 35 remote site multi-divisional enterprises. Collaborate with stakeholders to develop performance goals and long-term operational plans. Drive and integrate process improvement initiatives into technology solutions. Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration. Work with stakeholders and project managers to develop budgets, timelines, and objectives. Build long-term, mutually beneficial relationships with vendors. Ensure growth of programs enterprise wide that adhere to company policy, best practices, and standards. Foster trusting, inclusive, and creative work environment. Reduced companywide IT OPEX 40% with comprehensive IT system infrastructure● Delivered top-tier technical support to ensure performance of servers, services, and networks● Implemented IT systems to realize measurable benefits across organization● Reviewed collected data to inform strategic decision making

Las Vegas, Nevada, Us

Developed, implemented, and monitored daily operational systems and processes to provide visibility into goals, progress, and obstacles of KPIs. Drove strategic improvements for operational efficiency and productivity. Reviewed performance data to recommend meaningful solutions to challenges. Managed change with continuous mentoring and coaching of technical staff. Conducted negotiations for internal and external purposes. Collaborated cross-functionally with managers to ease implementation of changes to policies, procedures, and workflows.Raised operational efficiency 90% with help desk system and standardized procedures● Streamlined technical support to allow quick resolution to issues● Standardized workflows to maximize efficiency, consistency of service● Aligned technology vision and business requirements to adhere to core valuesMinimized costs of proprietary photo sales system by 49% using outsourced development● Evaluated vendor options to select best fit for organization● Reduced redundant workforce to cut costs and remain competitive● Attained 100% ROI in first year of development

Las Vegas, Nevada, Us

Maintained and managed all computer networks and IT contracts. Provided research, development, and implementation of casino gaming network systems for clients. Installed and maintained server applications and components. Interacted with clients to define needs. Evaluated and tested hardware platforms for customized system designs. Negotiated cost-effective contracts and developed proposals. Served as primary contact for technical support by resolving technical issues, interacting with users, and addressing IT-related inquiries. Provided comprehensive training regarding setup and maintenance of IT systems.

Richardson, Texas, Us

Equity Glass Co. is dedicated to delivering high-quality glass solutions for commercial developers, architects, and general contractors. Our experienced and dedicated team of glaziers commit to excellence by delivering quality results with emphasis on schedule and safety.From stunning glass facades to intricate interior glass designs, we take architectural vision and turn it into reality.

Las Vegas, Us

Own and operate 5 Dairy Queen restaurants across Nevada and Dallas/Fort Worth, Texas. Spearheaded management of 150 employees across 5 locations in two states. Developed processes, procedures, and quality control measures. Set and managed comprehensive budget planning. Gathered customer feedback to continuously offer exceptional services.Attained top rankings in North Texas for 2 store locations● Communicated with customers and vendors to gather feedback incorporate improvements● Worked with staff and management to improve customer service quality● Delivered exceptional customer experience to ensure retention, repeat visits Grew annual sales revenue to $6.5M+ with hands-on oversight of Executive Team● Defined performance standards to unify quality across locations● Monitored operations to identify inefficiencies and revolve challenges● Analyzed market conditions to provide detailed reporting to stakeholdersOvercame staffing shortages with creative recruiting practices● Implemented small hiring fairs at churches, drove community outreach and relationships● Created employee referral program to reward people ● Developed friendly, safe, and accommodating work culture to retain staffSpearheaded project management of construction and fixture installation of 3 franchise restaurants● Performed site inspections to identify possible hazards and preplan safety measures● Met with vendors to ensure alignment of expectations and desired outcomes● Ensured everything adhered to DQ standards, policy, and compliance measures

Carbonite Restoration offers a full range of roofing and exterior home improvement services, including roof repairs and roof replacements, gutters, fencing, siding, and windows. No matter what your needs are, residential or commercial, insurance claim or otherwise…Carbonite does it right!

Las Vegas, Nv, Us

Formulated programs, policies, and procedures for casino game duplication and deployment. Maintained and oversaw all computer networks and IT infrastructure Created and led comprehensive IT systems training for staff. Acted as primary contact for technical support and IT-related issues. Formulated and implemented various programs, policies, and procedures for casino game duplication and deployment, including game imaging, automated deployments, and network reorganization and expansion.Lowered costs 40% and increased productivity 50% with conversion to Windows EmbeddedIncreased departmental productivity by 50%

Formulated programs, policies, and procedures for casino game duplication and deployment. Maintained and oversaw all computer networks and IT infrastructure Created and led comprehensive IT systems training for staff. Acted as primary contact for technical support and IT-related issues. Formulated and implemented various programs, policies, and procedures for casino game duplication and deployment, including game imaging, automated deployments, and network reorganization and expansion.Lowered costs 40% and increased productivity 50% with conversion to Windows EmbeddedIncreased departmental productivity by 50%

While the role often varied with each client and with each project, I generally helped organizations improve performance through analyzing existing business problems and developing plans to solve them. Worked on improving the organization’s information systems or developing information technology solutions to general business challenges. Developed strategies for organizations seeking to enter or remain competitive in the marketplace.

Held full accountability for maintenance and support for more than 50 retail locations, corporate network, and end users. Developed and implemented standardized IT policies and procedures, including acceptable use and disaster recovery plans. Managed, installed, and maintained telecommunications, phone systems, and office equipment for 100 users; provided top-tier support. Recruited and supervised 2-person support team, ensuring timely completion of projects.