Briana Morales Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Florida, United States

- Offered reliable support to the CEO and leadership team by preparing and formatting reports, presentations, and other documents using productivity software (such as MS Office Suite), ensuring consistent formatting, branding, and accuracy.- Managed and maintained the CEO's calendar, coordinating and communicating with multiple stakeholders to schedule appointments, and meetings using digital calendar systems.- Served as a key liaison between the CEO, Board of Directors, staff, partners, and the public, fostering strong relationships and facilitating open lines of communication.- Successfully organized and coordinated two major fundraising events attracting over 150+ attendees and securing up to $50,000 in donations.- Partnered closely with the Finance Manager, actively assisting with day-to-day invoicing and meticulous record-keeping for internal and external parties.- Proficiently administered comprehensive HR responsibilities, including precise bi-weekly payroll, employee relations, and employee onboarding/offboarding. - Efficiently managed the organization's main telephone line, adeptly handling 30+ daily inquiries, directing calls, and meticulously documenting messages.- Demonstrated strong organizational skills in overseeing administrative tasks such as ordering supplies, maintaining office equipment, and streamlining functions to maintain optimal efficiency.

- Provided leadership to a team of 20 agents across two distinct brands, successfully nurturing the growth of 15 newly onboarded agents.- Served as a direct liaison between executives and various internal departments, ensuring seamless communication and alignment of strategic objectives.- Assisted the Director of Customer Experience to manage projects and spearhead impactful enhancements within the fulfillment warehouse.- Revitalized training materials, placing an emphasis on enhancing product knowledge across the organization.- Orchestrated a seamless transition of the department to a new Order Management System (OMS) and Back Office (BO) software, ensuring minimal disruption to operations.- Drastically reduced customer service ticket volumes from 3,000+ to less than 100 per day through effective process improvements

Tampa, Florida, United States

Boca Raton, Florida, United States

Pembroke Pines, Florida, United States

- Guided and empowered the sales team to achieve sales targets and provided tailored coaching to optimize their techniques.- Completed administrative duties, such as payroll processing, tracking key performance indicators (KPIs), and maintaining employee records.- Ensured compliance with security procedures, cash handling protocols, and inventory management controls while analyzing sales data to identify opportunities for improvement and enhance customer satisfaction.

Plantation, Florida, United States

- Consistently ranked as the top seller of the store, generating weekly sales of $2,500.- Fulfilled cash management tasks, such as preparing tills, counting, and reconciling cash, and completing daily financial reports or deposits. - Performed general office duties, such as answering phone calls, responding to emails, and managing correspondence- Collaborated with the Store Manager to monitor and manage product pricing, promotions, and signage to attract customer and maximize sales opportunities.

Plantation, Florida, United States