Briana Griggs Email & Phone Number

Atlanta, GA, US

Chattanooga, TN, US

Define and configure customer system changes in support of business strategy and process in accordance with a customer’s Statement of Work.Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and process and how technology delivery can change, support, or automate those.

Atlanta, Georgia, US

Serve as the SME to other system stakeholders (Payroll, Human Resources, IT, Legal, Benefits, Finance) to streamline processes, recommend product configurations, enhancements or workarounds, and provide technical solutions.Translate high-level HR business requirements into functional specifications for HR system developmentManage system security role.

Customer Success Specialist providing functional support for UKGPro Web and BackOffice. Specializing in HCM Core, Open Enrollment/Life Events, Talent Management, Compensation Planning, and Employee Relations modules. Analyzed customers' system configurations to identify efficiency opportunities, improve data integrity, and ensure compliance through system.

Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPIsDevelop in-depth product knowledge on UKG’s HR and Workforce Management productsTriage and resolve cases quickly using best practice troubleshooting skillsCollaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently.

Atlanta, GA, US

For big box retail distributors in US and Canada, handles full cycle accounts receivable (AR) functions for $15M portfolio; maintains accurate records and collects overdue accounts to minimize outstanding debts; verifies credit worthiness and collects credit information; identifies and actions delinquent accounts; contacts customers regarding outstanding.

Stone Mountain, Georgia, US

Reported to Director of Virtual Learning and Instructional Technology; provided high-level administrative support and customer service to both the Instructional Technology and Virtual Learning departments; responsible for budget maintenance, created and maintained requisitions; collected time data and ensured accuracy of extra activity payroll hours.

Stone Mountain, Georgia, US

Worked hands-on with the development, education, and implementation of instructional applications and tools used in the learning environment for district-wide K-12 public schools, such as VERGE, eSchoolview, and ENGAGE; collaborated with Instructional Technology Specialists to design and evaluate blended learning opportunities for educators across the.

Stone Mountain, Georgia, US

Worked directly with the IT team to test the DeKalb County School Choice website and application. Collaborated with parent test groups to survey the efficiency of the new application and website. Created a system to document issues and followed up with IT staff members regarding issue resolution. Facilitated parents through the updated School Choice.

Gardena, CA, US

Provided outstanding customer service and demonstrated superior product knowledge to clients. Fostered a welcoming and comfortable shopping experience. Responsible for order fulfillment and tracking, including but not limited to: picking, packing, labeling, shipping, and BOPS; demonstrated product knowledge to build sales and minimize returns; created and.

Bachelor Of Science (Bs), Psychology And Human Services

Earned Credits Towards B.S., Intercultural Communications And Multi-Cultural Diversity

Bachelor Of Science - Bs, Psychology