Briana Griggs Email & Phone Number

Atlanta, Ga, Us

Chattanooga, Tn, Us

Define and configure customer system changes in support of business strategy and process in accordance with a customer’s Statement of Work.Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and process and how technology delivery can change, support, or automate those processes.Manage customer projects that require multiple resources, dependencies, and ensuring objectives are delivered on time and on budget.Lead and drive technology initiatives that span multiple platforms.Consult with Product owners on capabilities of UKG, ServiceNow and other technologies. Configure HR information systems across multiple HR disciplines including, absence management, time entry, benefits, service delivery, etc. in support of business strategy and process.Proactively identify process and/or configuration gaps. Recommend, influence, drive and implement opportunities to improve the employee, manager, and HR experience. Drive end user adoption of existing and newly implemented technologies.Train customer HR professionals on critical technology functionality and provide ongoing support as needed.Document business process, job aids, training materials and test plans.Support ongoing upgrades/functionality releases for UKG Pro, ServiceNow, etc. to ensure planning and managing of the continuous delivery of system updates, including updates to supporting material SOPs, job aids and other relevant documentation.Provide technical guidance, coaching, and mentorship to new members of the HR Connect implementation ecosystem.

Atlanta, Georgia, Us

Serve as the SME to other system stakeholders (Payroll, Human Resources, IT, Legal, Benefits, Finance) to streamline processes, recommend product configurations, enhancements or workarounds, and provide technical solutions.Translate high-level HR business requirements into functional specifications for HR system developmentManage system security role configurations/assignment and business process maintenancePartner closely with HR team, business and support teams to understand system end-user needsConfigure, rollout, and support various UKGPro modules and integrationsSupport the review, design, testing, implementation, and maintenance of various module(s), upgrades, and patchesAssist in various HR projects and continuous process improvement initiativesAssist with HRIS data maintenance, ensuring data integrity within UKGPro and downstream systems by developing audit processes, ad hoc reporting and analysis, and interface managementSpearhead the broadening of internal knowledge of UKGPro through hands-on training to HR, payroll, and other support teams.**Insight Global is a national staffing and services company that specializes in sourcing information technology, accounting, finance, and engineering professionals, and delivering service-based solutions to Fortune 1000 clients. We place more than 30,000 candidates annually and are ranked 3rd largest IT staffing firm and 9th largest Accounting and Finance staffing firm in the U.S. by Staffing Industry AnalystsAffiliations:Women's Leadership Council (2023)Future Leaders Cohort (2023)BEE - Black Employee Experience (2022)Diversity Council Ambassador (2022)

Customer Success Specialist providing functional support for UKGPro Web and BackOffice. Specializing in HCM Core, Open Enrollment/Life Events, Talent Management, Compensation Planning, and Employee Relations modules. Analyzed customers' system configurations to identify efficiency opportunities, improve data integrity, and ensure compliance through system solutions.Achievements: Spring 2020 - Supported Beta testing of a new Talent feature of UKGPro called "Internal Gigs" Fall 2021 - Joined cross-functional team to reduce Benefits Administration backlog during Open Enrollment season by 46%Affiliations: Women In Leadership Mentorship Circle (2019)

Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPIsDevelop in-depth product knowledge on UKG’s HR and Workforce Management productsTriage and resolve cases quickly using best practice troubleshooting skillsCollaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communicationEnsure the customer is always updated on progress of their issue with clear and progressive action plans and next steps .Use internal tools to replicate customer configurations, advance cases to next level development teamDevelop a Subject matter expertise in areas of the product to support/coach others and contribute to the overall team’s readiness and developmentImprove UKG’s KCS knowledge base by creating, updating, and sharing of articles

Atlanta, Ga, Us

For big box retail distributors in US and Canada, handles full cycle accounts receivable (AR) functions for $15M portfolio; maintains accurate records and collects overdue accounts to minimize outstanding debts; verifies credit worthiness and collects credit information; identifies and actions delinquent accounts; contacts customers regarding outstanding payments and prepares reports on the status of credit and collection activities; researches and resolves pricing issues and shipping discrepancies (OS&D); analyzes risk exposure based upon customer payment patterns, credit sources and by performing financial analysis on an ad hoc basis; creates scorecard to report on portfolio health and to track trends; applies customer payments and identifies cash errors; researches and validates short pays and missing allowances; trains new team members on processes and applies subject matter expertise to individualize training materials; documents and implements business processes for workflow efficiency.Collaborates with multiple departments (Billing, Credit Analysts, Customer Analysts, Replenishment Analysts, National Account Executives, Business Unit Directors, and Presidents).Achievements:January 2019 - Recognized as a top performer among peers and onboarded new associatesApril 2019 - Decreased unidentified deductions on managed portfolio by ~$1.2 million in 30 daysMay 2019 - Brought portfolio to 95% current, exceeding departmental metrics/goals

Stone Mountain, Georgia, Us

Reported to Director of Virtual Learning and Instructional Technology; provided high-level administrative support and customer service to both the Instructional Technology and Virtual Learning departments; responsible for budget maintenance, created and maintained requisitions; collected time data and ensured accuracy of extra activity payroll hours; assisted with professional development course creation, evaluations, and proctoring; coordinated travel arrangements for Director; screened calls, managed various personnel and departmental calendars, made arrangements for meetings and events; facilitated multiple teams in management and organization of special projects; created, analyzed, and distributed reports and financial data for virtual academy registration for budget forecasting; assumed bookkeeping duties, such as collection of ACH, cash, and credit tuition payments, receipt book reconciliations, and generated daily financial reports; identified and reconciled account discrepancies; developed payment plans for delinquent accounts; resolved technical issues and provided support for students, including account security and orientation to the learning management platform.

Stone Mountain, Georgia, Us

Worked hands-on with the development, education, and implementation of instructional applications and tools used in the learning environment for district-wide K-12 public schools, such as VERGE, eSchoolview, and ENGAGE; collaborated with Instructional Technology Specialists to design and evaluate blended learning opportunities for educators across the district; served as first-level support for county educators, parents, and administrators with inquiries regarding our applications, processes, or gaining access onto the learning management system.

Stone Mountain, Georgia, Us

Worked directly with the IT team to test the DeKalb County School Choice website and application. Collaborated with parent test groups to survey the efficiency of the new application and website. Created a system to document issues and followed up with IT staff members regarding issue resolution. Facilitated parents through the updated School Choice application process by providing telephone support and resolving technology-related issues for walk-in clients.

Gardena, Ca, Us

Provided outstanding customer service and demonstrated superior product knowledge to clients. Fostered a welcoming and comfortable shopping experience. Responsible for order fulfillment and tracking, including but not limited to: picking, packing, labeling, shipping, and BOPS; demonstrated product knowledge to build sales and minimize returns; created and maintained visual merchandising standards; and routinely exceeded store and regional sales goals, assisting team with achieving and maintaining the High Volume store rating. Utilized Ultipro to track and manage time and attendance for team.

Bachelor Of Science (Bs), Psychology And Human Services

Earned Credits Towards B.S., Intercultural Communications And Multi-Cultural Diversity

Bachelor Of Science - Bs, Psychology