Briana P. Email & Phone Number

Dallas, Tx, Us

United States

 Assists patients daily to retrieve their special prescriptions from the pharmacy, ensuring that referrals are received and accurate.  Utilizes SPARCS to verify and update patients’ insurance information ensuring patient’s claims and account information are accurate while upholding HIPAA guidelines.  Handles inbound and outbound communication to schedule delivery of specialty medication and infusion supplies for patient accounts.  Completes tasks on patient accounts to ensure approval and shipment requirements are met and gathers additional assistance to cover prescription costs.

United States

 Handled all claims requests ensuring proper processing of all submissions at 100%.  Processed and reviewed client information for Guaranteed Universal Life Insurance (GUL) utilizing Salesforce Lightning ensuring accuracy of customer .  Assisted multiple Claims Specialists with updating claims documents with pertinent informational data utilizing company systems and databases.

Norristown, Pennsylvania, United States

 Spoke with contractors daily assisting with the processes of applying for city permits ensuring proper bylaws were followed according to Norristown Code Enforcement and Planning. Provided clerical support by filing and organizing important documents into correct folders keeping all files up to date.  Utilized Excel and Word for entering data utilizing Salesforce Classic assisting contractors with the submittal of job applications in Norristown.

Horsham, Pennsylvania

 Provided between 40–50 insured members with excellent Healthcare Information to educate them on plan benefits, HIPAA guidelines and privacy protection while operating information technology systems.  Initiated thirty-five payments for member’s insurance premiums while upholding full compliance of internal policies and procedures.  Sold multiple AARP memberships daily as a top performer amongst peers by securing new members and retaining current members with renewals. Provided outstanding customer service by building rapport with members, managing complaints, and addressing concerns with the utmost proficiency.

Forensic Chemistry

Education record

Enthusiastic growth-oriented administrative and client relationship professional with 5+ years of experience handling multiple tasks.