Rocket TPO.

Rocket Mortgage.

★ Delivered key expertise in opening a new office from the ground floor up, closing the first loan in August2015, and recruiting staff via LinkedIn and local networks to grow the site to 25 mortgage advisors.★ Provided impressive results by devising a white glove process to speed up turn times, assisted in cutting costs in half per funded loan by implementing successful sales strategies, and worked with lead buy agencies to coordinate successful campaigns in addition to making decisions impacting the P&L.★ Expertly drove the company to the top 10 in client survey scores during Q3 2016 on LendingTree.★ Assisted in pioneering and launching the e-signature process through Encompass to improve the clientexperience, designed a new hire orientation program to gain immediate staff buy-in, and led operationsthrough three CEOs in the first 16 months of operation.★ Successfully championed the development of a compensation plan for 2016, providing input into key growth decisions, and manage HR items to assist in keeping overtime in line and maximize P&L.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT STONEGATE MORTGAGEOwning a home is the American Dream. Some say it’s dead, but it isn’t. It lives on in a company that’s more than just a lender – it’s a leader. Stonegate Mortgage puts customer needs first, whether you’re an investor, partner or future homeowner. Here, real people produce real results. Here, the American Dream is alive and well.

★ Lead operations throughout San Diego, Santa Ana, and Phoenix, Arizona, with authority over a team of over 60 loan officers engaged in the provision of mortgage services.★ Created scripts, market plans, and KPIs to motivate the achievement of consistently higher levels of performance; worked with the training team to create standardized training modules for all three locations.★ Served an integral role in the company's rise from the 17th largest to the 10th largest lender in the nation.★ Leveraged a reputation for operational excellence to provide on-site guidance to call center operations in California, Florida, Indiana, and New Jersey, providing insight into strategies that boosted conversion rates.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT FREEDOM MORTGAGEFreedom Mortgage Corporation is a national, full service mortgage banker with retail, wholesale, correspondent and commercial origination and servicing operations. The company is licensed in all 50 states. Freedom Mortgage maintains an A+ rating with the Better Business Bureau and is known for using the most advanced technologies and providing world-class service to its clients, borrowers and partners. The company was founded in 1990 and is headquartered in Mount Laurel, New Jersey.

★ Recruited with a mandate to launch operations in Arizona, managing a team of 7 directors and over 100 mortgage bankers; established performance targets on a daily, weekly, and monthly basis.★ Led mortgage banker training that delivered high-quality loans with a 72% closure rate, driving over $2B in loan volume in 2012 and 2013.★ Captured a 92% client satisfaction rating and the JD Power Award for highest customer satisfaction in 2010, 2011, and 2012.★ Improved lead conversion and revenue growth through the rollout of a Live Chat system.★ Recognized as a Top Regional Vice President on a national basis in 2011 and 2012; winner of the Phoenix Best Place to Work designation by the Phoenix Business Journal.★ Served as Senior Director of Mortgage Banking in Detroit from 2006 to 2007, managing 40 professionals and ranking in the Top 10% out of 60 director-level managers nationwide.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT QUICKEN LOANSQuicken Loans is America's #1 Online Home Loan Lender* with 29 years lending experience and 95% client satisfaction rating**. A direct lender in all 50 states, Quicken Loans offers several loan options including: fixed-rate, ARMs, FHA, VA, jumbo loans and reverse mortgages.