Leading the IT Dev Support team within UDR. Overseeing application administration of a variety of tools including Sugar, AppDynamics, Apigee, and internally-built applications.Created documentation and runbooks for supported applications. Created numerous reports for maintaining a high level of SLA compliance. Trained and mentored team in both hard technical skills and soft support skills.Collaborated with fellow managers to optimize my team's effectiveness. Built strong relationships within the organization to be proactive rather than reactive to problems.Worked with AI vendors to add those tools to relieve workload and add useful options for my team and out organization.

Freelance voice talent for audiobooks, podcasts, video games, and commercial work. Specializing in unique voices and a wide variety of accents, both dramatic and comical.Audiobooks include:* Glen and Tyler Series by JB Sanders* Nick and Carter Series by Frank W Butterfield* 20,000 Kilos Under the Sea by Richard Wickliffe* Shatter Point/Fracture Point by Jeff Altabef* These Gentle Wounds by Helene Dunbar* Errors and Omissions by Lee JamesShort story narrations have appeared on:* PseudoPod.org - Parsec Award Winner* PodCastle.org - Parsec Award Nominee* Cast of Wonders - Parsec Award Winner* StarshipSofa - Hugo Award Winner* Tales to Terrify* Far-Fetched Fables* MedusPod

Mentored junior developers on code practices and design patterns. Worked with senior leadership to determine the needs of the team as well as manage deadlines, timelines, and resources. Designed, developed, and maintained 508 compliant websites for the IRS. Championed the conversion from Waterfall development practices to Agile. Worked with junior developers on best practices for coding and documentation. Worked with the client to maintain a high level of customer and client satisfaction. Maintained a high level of code quality for multi-billion-dollar websites (EFTPS Online and IRS Direct Pay). Interfaced with both corporate and government clients to assess their needs and explain project estimates and progress.Assessed development processes to ensure a smooth transition into Git, so they can use the tools to develop code in multiple branches & manage shifting release dates. Worked with Spring Framework & Bootstrap/Foundation. Implemented Angular & React frameworks and Node architecture.

Develop new tools and products for CenturyLink using a variety of utilities including JavaScript, HTML5, JQuery, RequireJS, WebRTC, and CSS. Created responsive and mobile sites for CenturyLink's Communicator platform which allowed customers to make and receive calls, access voicemail, and manage their contacts and CenturyLink accounts. Worked extensively with product owners to maintain the team's output and quality. Reviewed teammates' code and championed constant training and process improvement. Modified Selenium tests to accommodate new UI functionality and allow for regression testing.

Maintained and updated Geothermal data site. Worked with product owners to refine and optimize the User Experience on multiple sites. Consulted on best practices for CSS optimization. Updated MediaWiki and CKAN based web sites to optimize usability and to make the most out of the existing frameworks and CMSes.

Ensured business problems can be solved by technical solutions in an efficient and reliable way. Ensured adherence to best practices and code standards. Coordinated team’s day-to-day technical activities. Guided team toward meeting our sprint commitments and constantly improving our velocity and technical skills. Mentored technical staff and facilitated training. Authored and managed front-end technology code reviews. Performed backlog grooming with stakeholders and trained team on Agile practices. Designed and coordinated development of new JavaScript libraries and APIs for company-wide implementation. Document and share knowledge and new code libraries across Architects’ group. Highlights include:• Creation of a universal header & footer library to standardize the look and feel and functionality across all newspapers, both on DFM sites and third-party partners.• Using Wordpress, created a datastore for our Sponsored Content initiative. This project, valued at $2.4 million for the company in 2014, allowed our sales team an easy way to sell content onto any newspaper they want, despite them using a variety of disparate CMS products.• Helped standardized the layout and ad map for over 100 different newspaper websites, using three distinct CMS products.• Worked with Google to create a dynamic way to load their DFP tags.• Worked with third-party vendors to optimize their content on DFM sites.• Worked with offshore and near-shore companies to help maximize developer efficiencies.• Hosted weekly front-end developer training sessions and code reviews.• Prototyped new JavaScript architectures, third-party applications, and frameworks like AngularJS, SignalTag, Adobe Tag Manager, and Node.js to streamline front-end developer processes.

Develop and maintain internal customer ordering systems using JSP, Spring, EXT-JS, and jQuery. Consult on usability techniques and methods. Used Agile methodologies to create an adaptive, responsive in-house UI.

Defining development processes for online leasing software. Consult, train, and mentor other developers on best-practices with regards to PHP, MySQL, and JavaScript. Championed the use of reusable PHP code as well as the jQuery and jQuery UI libraries for maximum efficiency. Fostered an attitude of code-once, run-anywhere in the team.

Created prototypes and frameworks for internal Phone Banker web applications. Implemented design standards, coding standards, and version control software for prototypes.Focused on delivering production-quality HTML and CSS in the prototypes for the developers to start using immediate use.

XSL, DHTML, and CSS work for the North America and EU Arrow websites. Consulted and trailed the team on using XSL with XML data from third party vendors.Tech used: XSL, jQuery, CSS, JavaScript.

Create and maintain online courseware for aviation training using PHP, JSP, and DHTML. Build workflows in Documentum for process management. Support writing and editing staff by creating documentation and training for using XML/XSL as a publishing tool and using Documentum as a source repository. Championed reusable content to reduce rework between publications. Worked with project managers to use web-based tools for managing work queues and resource management. Rebuilt online course survey and test engine for Certified Flight Instructor renewal program using PHP and Oracle SQL. Streamlined and rebuilt course HTML to conform to current XHTML specifications. Designed and created XSL stylesheets for creating multiple forms of document output, including PDF and web-based training. Created DHTML-based CBT engine that integrates XML, Flash, and MP3 for a fully-featured learning experience. Prototyping HTML5 for content delivery on multiple platforms, specifically those that do not support Flash.

Create, modify, and update CRM modules using the SugarCRM PHP software. Created design documents, development cycles, and upgrade schedules for PTF's in-house CRM software.Handled basic technical support needs for brokerage professionals, including repair, email setup, and virus/spyware removal.

Developed customer-facing web pages using XSL for use with Cheaptickets.com and other Cendant, Inc. websites. Created new DHTML modules for use throughout the site as well as coding and documentation standards. Created, directed and supervised personnel on the web site maintenance project. Created new functionality for the site, including: Data-driven CSS, DHTML search and purchase forms, and reusable XSL and JavaScript libraries. As well as a variety of form validation tools for use bother internally and externally.Also managed and updated the CSS and image libraries based on changes from the creative and information architecture teams. Analyzed the feasibility of using those new designs in a multi-browser environment.Oversaw transfer of GUI-related technologies in the migration from original Cheaptickets website to the Trip platform and then again aided in the transfer over to the Orbitz platform. Created outgoing documentation for using existing front-end styles, technologies, and graphics for other Cendant companies (eBookers, Trilegent, and Neat Group).

Responsible for developing documentation for both technical and non-technical audiences. Championed the use of XML as the documentation standard. This allowed for maximum portability and ease of maintenance. Also functioned as a technical specialist, training documentation team on using XML and HTML for better multiplatform delivery. Created documentation standards and practices for new publishing technologies.

Created and maintained web portal software using PHP and WebMacro. The emphasis was on interactive web pages (DHTML) and pushing the web browser's features. Developers were also encouraged to develop new features on their own to add to the browser plug-in. To this end, I developed an Outlook-like address book feature using DHTML to simulate drag-and-drop, folder stacking, and data-sorting.

Designed and implemented online college courses for schools such as Regis University, University of Colorado, Arapahoe Community College, and Metro State. These designs required constant interaction with professors and students to maintain a clean and clear course delivery. Designed custom graphics, color schemes, and multimedia assets for each course. Coordinated release schedules and school schedules to minimize impact on customers.Created and maintained online documentation for using the e-education software as well as led many on-site training sessions with university professors and administratorsIn addition, acted as lead support specialist answering student and instructor questions and managing the bug-tracking database. Coordinated release schedules and school schedules to minimize impact on customers.

Serviced customers' technical questions in a timely and polite manner. Worked with upper-tier support to create better, more customer-friendly online documentation to reduce call volume.