Briana Stohr Email & Phone Number

Cincinnati, Ohio, United States

• Boosted brand awareness with target visitor demographics through social, print and email campaigns.
• Coordinated public communication via press releases, website copy and Member Magazine content. Aided in miscellaneous writing projects including social media content, blog posts, advertorials, and newsletter articles.
• Managed the marketing budget, including drafting budget proposals, reviewing monthly statements, obtaining, and organizing contracts, entering requisitions, and… Show more
• Managed the marketing budget, including drafting budget proposals, reviewing monthly statements, obtaining, and organizing contracts, entering requisitions, and processing invoices from vendors. Show less

Cincinnati, Ohio, United States

• Responsible for the SPCA Cincinnati’s media relations, external affairs, and online/social branding. Responsible for the planning and tactical execution of communication projects and programs through broadcast/print.

Cincinnati, Ohio, United States

• Read, evaluated and responded to credit bureau disputes for specific products (mortgage accounts, consumer loans and credit cards) received by the Bank within FCRA and internal SLA guidelines.
• Worked various internal/external servicing systems including eOSCAR, TSYS, ALS, FiServ, CACS, Filenet, ACE, CMT, and Document Direct.
• Openly exchanged ideas and opinions, elevated concerns, and personally followed policies and procedures as defined.

Cincinnati, Ohio, United States

• Assisted with launching the company’s first chat option which became available in 24 markets for consumer and business accounts less than 6 months after the organization of the pilot program.
• Collaborated with business team members to enhance product design, product accessibility and website development.

Cincinnati, Ohio

• Achieved top 10% for Customer Service agents, across three site locations, in all performance metrics for: speed, accuracy, customer satisfaction and volume handling.
• Resolved an average of 1,250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, customer satisfaction and volume).
• Complied to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic… Show more
• Complied to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of.

Akron, Ohio, United States

• Discovered, negotiated, and secured new relationships with local organizations, resulting in over five new partnerships in 3 months
• Revamped company’s social media accounts, boosting organic user engagement by over 73% of Facebook and Instagram.
• Assisted with the creation of digital flyers, newsletters and fundraising brochures using various programs such as: Adobe Photoshop, Adobe InDesign, Adobe Illustrator and Gimp.

Akron, Ohio, United States

• Developed effective and authentic relationships with members and staff to form interpersonal relationships and boost membership and employee retention by 23%.
• Recruited, onboarded, trained, and supervised team of 8+ Member Service Representatives (MSRs).
• Maintained a systematic and effective use of Listen360 to aid the branch and Association with the Net Promoter Score (NPS)