Briana Stohr Email & Phone Number

Cincinnati, Ohio, United States

• Boosted brand awareness with target visitor demographics through social, print and email campaigns. • Coordinated public communication via press releases, website copy and Member Magazine content. Aided in miscellaneous writing projects including social media content, blog posts, advertorials, and newsletter articles.• Managed the marketing budget, including drafting budget proposals, reviewing monthly statements, obtaining, and organizing contracts, entering requisitions, and… Show more • Boosted brand awareness with target visitor demographics through social, print and email campaigns. • Coordinated public communication via press releases, website copy and Member Magazine content. Aided in miscellaneous writing projects including social media content, blog posts, advertorials, and newsletter articles.• Managed the marketing budget, including drafting budget proposals, reviewing monthly statements, obtaining, and organizing contracts, entering requisitions, and processing invoices from vendors. Show less

Cincinnati, Ohio, United States

• Responsible for the SPCA Cincinnati’s media relations, external affairs, and online/social branding. Responsible for the planning and tactical execution of communication projects and programs through broadcast/print media, online social media, community engagement, public relations support and special events.

Cincinnati, Ohio, United States

• Read, evaluated and responded to credit bureau disputes for specific products (mortgage accounts, consumer loans and credit cards) received by the Bank within FCRA and internal SLA guidelines.• Worked various internal/external servicing systems including eOSCAR, TSYS, ALS, FiServ, CACS, Filenet, ACE, CMT, and Document Direct.• Openly exchanged ideas and opinions, elevated concerns, and personally followed policies and procedures as defined.

Cincinnati, Ohio, United States

• Assisted with launching the company’s first chat option which became available in 24 markets for consumer and business accounts less than 6 months after the organization of the pilot program.• Collaborated with business team members to enhance product design, product accessibility and website development.

Cincinnati, Ohio

• Achieved top 10% for Customer Service agents, across three site locations, in all performance metrics for: speed, accuracy, customer satisfaction and volume handling.• Resolved an average of 1,250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, customer satisfaction and volume).• Complied to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic… Show more • Achieved top 10% for Customer Service agents, across three site locations, in all performance metrics for: speed, accuracy, customer satisfaction and volume handling.• Resolved an average of 1,250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, customer satisfaction and volume).• Complied to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), followed the bank’s customer identification program (CIP) rules and observed all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts. Show less

Akron, Ohio, United States

• Discovered, negotiated, and secured new relationships with local organizations, resulting in over five new partnerships in 3 months• Revamped company’s social media accounts, boosting organic user engagement by over 73% of Facebook and Instagram.• Assisted with the creation of digital flyers, newsletters and fundraising brochures using various programs such as: Adobe Photoshop, Adobe InDesign, Adobe Illustrator and Gimp.

Akron, Ohio, United States

• Developed effective and authentic relationships with members and staff to form interpersonal relationships and boost membership and employee retention by 23%.• Recruited, onboarded, trained, and supervised team of 8+ Member Service Representatives (MSRs).• Maintained a systematic and effective use of Listen360 to aid the branch and Association with the Net Promoter Score (NPS)