Briana Tolleson Email & Phone Number

Portsmouth, Va, Us

Hampton, Virginia, United States

• Works in the Office of the Chief Information Officer under the Service Integration division.• Assists in creating Quick Guides for audio visual equipment in conferencing rooms.

Newport News, Virginia, United States

• Provided high-quality customer service and facilitate problem resolution for faculty, staff, and students by providing first-level contact for hardware, software, and application problems.• Developed troubleshooting skills by using effective investigative methods and using ITS troubleshooting tools.• Resolved as many user-reported problems as expertise permits while following current procedures and policies.• Provided accurate information and log problems for resolution.• Escalated problems as appropriate following ITS procedures.• Assisted in Coax deprovisions. I deprovisioned 3Com RJ-6, Panduit RJ-6, and Jonard RJ-11 connectors. Additionally, I provisioned 3Com RJ-45, Panduit RJ-45 Modular Jacks, 3Com blank inserts, and Panduit Mini-Com blank inserts.• Located hard drive disks (HDDs) and solid-state drives (SSDs) from equipment and crushed them using PD-5 Data Destroyer by Garner for ITS Procurement surplus. In addition, I documented HDD/SSD serial numbers and computer serial numbers in their Google Spreadsheet.

Bozeman, Montana, United States

• Provided excellent customer service by renting out vehicles for leisure and/or business. • Answered phones, directed calls to appropriate individuals, and prepared messages. • Copied, sorted, and filed records related to office activities, business transactions, and other matters. • Operated office machines including copiers, scanners, phone and voicemail systems, computers, and other standard office equipment. • Trained new employees to the business’ computer software, closing duties, and sales.

Hampton, Virginia, United States

•Applied analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations as it relates to veteran medical records. •Accompanied Licensed Independent Practitioner (LIP) during each patient visit and documented/transcribed information in the Electronic Health Record (EHR) that transpires during the LIP’s visit at the direction of the LIP. •Facilitated the flow of patients through the clinic by queuing orders including referrals, tests, medications, encounters, and signing and forwarding the documentation to the LIP for review, approval, and signature.

Norfolk, Virginia

• Planned and delivered customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.• Maintained optimal operation conditions of mechanical and other Naval equipment by demonstrating consistent and reliable monitoring of the equipment.• Repaired, maintained, and stowed equipment as required per DOD policies and procedures.• Demonstrated effective communication with inter-departments to achieve mutual goals and objectives.• Ensured the ship’s safety hull integrity and readiness to fulfill the ship’s mission.• Operated various communication devices to communicate effectively with the ship’s crew.• Served as a member of damage control, emergency, and security alert teams.

Greater New York City Area

I canvassed and trained a team. I worked with Grassroots Campaigns, Planned Parenthood Federation of America and Doctors Without Borders along with the American Civil Liberties Union. Traveled to Cranford, NJ, Short Hills, NJ, Maplewood, NJ, Cedar Grove, NJ, North Caldwell, NJ, Upper Montclair, NJ, Elmont, NY, and Port Washington, NY.

Greater New York City Area

199 Chambers Street, Rm. S242H New York, Ny 10007

Attended meetings with the other members of the college's Student Government Association (SGA). I was part of the SGA Finance Standing Committee, the SGA Activities Standing Committee, and the SGA Elections Committee. Traveled to Washington D.C. and participated in the American Student Government Association. I participated in New York City's 2015 Disability parade with CUNY students and NYC elderlies next to former mayor Bill De Blasio.

Bachelor Of Science - Bs, Cybersecurity, 3.08

Activities and Societies: Outreach Coordinator of CNU Cybersecurity Club, Secretary of CNU's Society of Women Engineers Chapter, CNU.

Computer Science

Honors college

Associate Of Applied Science, Information Technology - Cybersecurity, 3.545 Magna Cum Laude

Activities and Societies: Phi Theta Kappa Honors Society, TCC Cybersecurity Club The A.A.S. in Cyber Security degree prepares students.

Science For Forensics

Activities and Societies: Former senator at the student government association and former treasurer of the science club. Advocated.