Briana Sepulveda Email & Phone Number

Sacramento, Ca, Us

United States

Sacramento, California, United States

- Designed my own website using Pixieset that increased client contact by 47%- Maximize free marketing strategies to increase brand awareness and attract new leads - Create a financial tracking system to maximize efficiency - Photograph using a variety of different lighting scenarios to produce quality work- Use Lightroom and Photoshop to enhance my images

Remote

-Reduced customer wait times by 78% over a period of 2 months by leading Project Update Service Cloud to develop features, functions and integrations that allowed service agents better access to necessary case information and resolutions within Salesforce-Built out data and reporting infrastructure in Salesforce from the ground up which reduced manual reporting by 5 hours-Managed preparation, documentation and coordinations of 100% of Customer Success analysis projects-Decreased company budget by $3500 by learning through Trailhead to make necessary Service Cloud updates-Increased customer retention by creating a standardized process to address typical customer issues. This resulted in 24% less cancellations week over week-Manage customer support department’s day-to-day functions-Create and implement 13 new customer support SOPs to enhance customer satisfaction through standardization of bttn's voice-Trained sales and supply teams on updated SOPs which improved customer satisfaction by 43% as a result of more consistent communication-Received, cleaned and prepped data from client using Excel and SQL to help data scientist and engineers to build in house usage reporting software-Collaborated with a team of 4 other using Snowflake to automate reports for the sales team that matched products and pricing which improved conversion rate by 14%

Sacramento, California, United States

-Implemented ABA strategies to increase client's classroom participation by 46% in 8 months -Collaborated with student's teacher, BCBA and client to create social and academic goals that the client could reach within a period of 1 month-Used SIPPS program to teach client how to read. This resulted in client going from a pre-k reading level to a 1st grade reading level in 8 months-Tracked social improvement over a period of 8 months by measuring number of fights client engaged in and number of times client asked for help in the classroom using. By May 2022 client was engaging in less than 1 fight per a week and asking for help at least 5 times throughout the day.-Analyzed data weekly that was recorded using Google Forms to ensure client was showing improvement both academically and socially.

Sacramento, California, United States

Sacramento, California, United States

-Implemented ABA strategies to increase client's verbal communication by 34% in about 1 year -Collaborated with parent, BCBA and supervisor to create social and behavioral goals that the client could reach within a period of 3 month-Developed a game that increased client's willingness to participate in goals by about 10% Tracked social improvement over a period of 1 year by measuring number of phrases client was using. By May September 2021 client was using mands for at least 8 interactions per person per day.-Trained parents on ABA strategies to help with generalization of client's goals. This lead to quicker adoption of new phrases spoken by 46%.

Sacramento, California, United States

-Supervised a team of 25+ student employees per shift-Launched an initiative to improve employee retention by 34%-Prepare schedules for 25+ student employees per day based on department strength and ability to complete task assigned efficiently-Ensure dining hall complied with HAACP guidelines

Sacramento, California, United States

Assist Guest Service Supervisor with tasks including providing training to new employees, leading and supervising the student staff to ensure customers had an exemplary dining experience. Update and keep record of food safety standards by ensuring all foods are labeled and stored appropriately in accordance with the HAACP rules and regulations.

Davis, California, United States

Responsibilities included serving large quantities of food under strict HACCP rules, maintaining the organization and cleanliness of assigned food serving station, assist with clean up and close down of food serving station, wash dishes in commercial setting, and sanitize dining room in between meal periods.

Bachelor'S Degree, Human Development, Family Studies, And Related Services

Biology, General

Russian Language And Literature