Briana Volpe Email & Phone Number

-Answer an average of 60+ inbound calls a day-Responding to customer inquiries through phone, email, and live chat with accuracy and professionalism-Following up on customer inquiries by reaching out to different departments within the company-Researching and resolving complaints to ensure the best customer service is provided

Long Beach

-Obtained donations from companies such as: Ralph's, Jimmy John's, Chick-fil-a, Target-Hosted the first ever Paint Night in which 57 people were in attendance and over $900 raised-Coordinate semester fundraising events to maintain member unity and interest-Attended different organization's meetings in order to promote our events

Long Beach

-Hosted the first ever HSBA Friends-giving-Raised over $1500 for the organization-Recruited over 50 paid members -Introduced a new way of communication through the Remind app

-Assist patrons with checking in and checking out items-Making sure the physical appearance of the library is presentable and that no books are out of order-Assist with putting books back in their correct place-Assist in set ups of events hosted at the library

-Lead a tutorial group of 7 students who fill out a worksheet based on a problem they need help with -Help them ask higher level questions to assist with their learning-Assist in teaching them new material and helping to find ways to improve their learning-Give students an insight on what college expectations are, while guiding them to attend a 4 year.

-Update excel sheet daily of bloggers/influencers-Consistent follow up with existing bloggers-Negotiated prices for upcoming sponsorships-Planned daily social media posting across all platforms using Hootsuite and Later-Researched the latest beauty trends

Downey

-Participated in an Apprenticeship program in digital marketing in which I learned new tools such as wix and canva in order to further develop the marketing for a business-Created a problem-solution project for my employer using the design thinking method and presented it in front of a panel of 5 local business owners

-Managed the cashier and made sure the register was never over or under-Assisted customers in picking out beauty products and applying them as needed-Booked makeovers for customers-Assisted in opening and closing procedures for the store

Warren High School

-Assisted the vice principal in running the summer school program-Went on errands to the district-Made sure kids weren't misbehaving, and took disciplinary action as needed-Answered phone calls and questions of parents who needed help regarding the rest of the school year