Bri Ana Wagner Email & Phone Number

• Maintain guest relations and requests as concierge of award-winningconcierge desk at The Grove, Palisades Village, and 8500 Burton Way.• Assisted in operational launch of Miramar Beach Resort's BunnyBungalow and helped establish best practices.• Oversee and assist operationally for special events such as SummerConcert Series, Movies in the Park, Bloggers Who Brunch, Pop Shoplaunches, VIP experiences and dozens of additional special events.• Experience with CRM and Concierge Communication Software programsto better facilitate visitor requests for dining and tourist attractions.• Well-versed in answering telephones and demonstrating ability to addressand resolve guest issues.• Inform and sell guests on our Caruso R

Las Vegas, Nevada, United States

• Provided critical first impression to guests and exceptional customerservice while welcoming and ushering guests to seats.• Performed with act in the show “The Rat Pack is Back.”• Responsible for all sales throughout the show (i.e. cocktails andmerchandise) as well as handling the monetary transactions and cashdrops.• Served cocktails in a timely manner while offering suggestions andupselling liquor.• Toured with cast across the US.

Henderson, Nevada, United States

Handled appointment scheduling and administrative duties whileconsistently meeting monthly sales quotas on memberships and retail.• Handled customer complaints and provided quality service to newcustomers while maintaining relationships with continuing customers.• Established efficient workflow processes and contributed to newermodifications to improve overall effectiveness of personnel and activities.• Certified business keyholder with Massage Heights Adobe Plaza

Pittsburgh, Pennsylvania, United States

• Displayed excellent communication skills assisting customers withreservations, room bookings, and information requests.• Arranged domestic and international travel plans and itineraries, includingflight, car/shuttle service, and restaurant reservations.• Confidently utilized and troubleshooted with hotel software programs aswell as cash and credit card transactions.

• Ran social media platforms and redesigned pages/posts/logos to moreaccurately fit the brand• Actively recruited new vendors through creative online posts• Maintained communication with current clients and worked oninnovative ways to market their products through online posts