Briana Whitmore Lloyd Email & Phone Number

San Ramon, Ca, Us

San Ramon, Ca, Us

•Managed calendars for each program, and rotation of guest speakers, faculty, break out activities, and coaches within each daily session (20-40 coaches per session, 3-4 faculty per day) •Owned the coordination and logistics for onboarding 50-100 new hires each month, delivering 25+ programs annually with a 4.5/5 rating•Owned process for crisis management in response to last minute faculty and coach cancellations during active training sessions, including problem solving and troubleshooting•Sourced subject matter experts by leveraging various communication vehicles (email, Slack, phone, and registration forms), to present during live sessions •Lead content and delivery prep sessions for coaches and faculty (Sales Reps to Executive VP’s)•Reviewed and modified training presentation decks for data accuracy and consistency•Composed, proofread and formatted communications for newly promoted/hired employees and sales leaders, including training preparation, agendas, and resources•Project managed process/program improvement initiatives including MindTickle program conversion, content management & onboarding, to address needs identified through feedback data and leadership•Led review and refinement for hybrid program effectiveness, during transitional state between virtual sessions and MindTickle module delivery•Delegated and referred tasks to members of the onboarding team to execute program changes and enhancements•Trained and managed workload for contracted employees•Owned and managed several complex spreadsheets for daily groupings, onboarding tracker, and manager feedback•Collected and distributed bi weekly confidential surveys to the Global Enablement team, to provide transparency on training course completion and success rates•Tracked and reported budgetary expenses for the Onboarding team while adhering to corporate policy•Provided operational support for facilitators, participants, coaches and sales leaders during virtual training sessions

San Francisco, California, Us

• Maintains daily registration of Sales Leaders in AMER, APAC, and LATAM into leadership training sessions• Scrubs multiple channels for sourcing participants including direct email, Org62 reporting, and Workday reports• Manages reschedules and SVP approvals for registrants outside of 90 in role days• Manages tracking process for Fast Ramp trial completion using Einstein Analytics and running queries• Sends progress reports to all Fast Ramp participants to provide transparency on trial completion• Creates and manages membership of each cohorts Chatter group• Coordinates meeting space to include all logistics, catering, and technical requirements for training sessions• Compiles, templates, and distributes all sales leader team survey data for each cohort• Orders all training materials, including workbooks, name tents, grow pads, and company swag• Tracks and reports all budgetary expenses for the onboarding team• Provides production support for facilitators and sales leaders during 4-day global training sessions• Manages ACT pre-work assignments for each cohort• Collaborates with program owners for relevant content and process changes• Assigns Sales Leader Training and Sales Leader Coaching badges to all completed cohorts• Creates and manages all Zoom training meeting links• Manages Zoom Breakout sessions and recordings• Recruits tenured leader presenters, and manages yearly leader presenter tracker

Milpitas, Ca, Us

• Responsible for opening office daily and activating phone system • Monitored, routed, and consulted 100+ phone calls daily to appropriate recipients• Distributed and processed incoming contracts, invoices, change orders, preliminary notices, plans and warranties• Scheduled meetings and conference rooms for CEO, CFO, PM’s, Engineers, and Architects via Outlook• Processed all outgoing USPS, UPS, GSO and Fed-Ex packages to architects, subcontractors, and legal offices• Managed weekly distribution of payroll and supplies to all 4 satellite offices in California and Nevada• Created subcontracts, purchase orders, and change orders in Prolog Manager Software• Supported Senior Project Manager with administrative tasks • Managed correspondence between Devcon and subcontractors via Docusign after issuing contracts in Prolog• Processed superintendent and field employee time cards to keep track of budget hours for various job sites• Booked outside venues to hold safety meetings and Devcon University classes for field and office employees• Ordered catering for meetings and classes held in house and off site

San Francisco, Ca, Us

• Navigated heavily through Salesforce CRM creating and closing cases, issuing reprints, filing technical tasks and solving customer inquiries via E-mail, Phone, and Chat • Upgraded customer shipping methods, issued credits and refunds and order notes via Minted Back Office• Assisted customers with designing products on Minted website to ensure highest level of customer service • Communicated with various printing and shipping facilities to confirm progression of customers orders • Submitted special requests on behalf of customers who desired customized Minted products

San Francisco, California, Us

• Triaged approximately 50 incoming calls per day and warmly greeted incoming clients and partners• Managed calendar for ten different conference rooms daily to ensure that there was no conflict in meeting space• Coordinated ground travel and courier service for contractors and executives flying in for meetings• Stocked and cleaned executive kitchen and reception area in order to maintain an orderly, professional space and ensure that executives were well stocked with anything they might need• Sorted and distributed incoming mail and processed packages in mail room, and supported mail and operations team by ordering supplies

San Francisco, California, Us

• Created 1,000+ reports and dashboards using Salesforce CRM to help teams track customer analytics • Scheduled 100+ meetings globally and composed 1000+ mass email survey using MS Outlook• Converted 1,500+ leads into opportunities using Salesforce CRM to help teams track customer analytics• Developed FAQ spreadsheet using MS Excel to track questions and use as a test resource for account executives • Organized 1,000+ promotional gifts by region (i.e. postcards, posters, and balls) to be shipped to commercial sales employees globally• Consolidated and formatted documents using MS Word intended for team members examination • Audited and updated 500+ dashboards using Salesforce CRM to ensure data was not lost during mass delete

Information Technology

Information Technology