Briana Jones Email & Phone Number

St Paul, Minnesota, United States

St Paul, Minnesota, United States

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Processed all cash, credit, and check transactions with POS system and cash register. Supported team members by assisting in upselling products and services and closing sales with customers. Promoted culture of customer focus, product knowledge, and production solutions to build a loyal customer base. Supported sales team by monitoring daily operations and providing information and procedural guidance to staff. Generated effective sales strategies and taught new employees company's procedures and policies.

Maplewood, Minnesota, United States

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Counseled and disciplined staff when necessary.

Roseville, Minnesota

Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Roseville, Minnesota

Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Provided information on company promotions and special sales to customers. Supported all sales team members to drive growth and development. Recruited, trained and mentored all sales team members and offered continuous support for professional development. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.