Business Architect in the Investment Division of Global Solutions Delivery. Responsible for building and maintaining comprehensive business architecture models, developing an integrated view of business areas, and perform analysis of business process improvement initiatives and strategic business changes.• Performed Business Architecture analysis on new project proposals to identify and map project initiatives to business capability model for coverage; effect of project on people, process, data, and technology; and benefits of project on affected capabilities.• Developed strategic roadmaps with companion organizations by building capability model, performing capability assessment, developing vision statement, and performing capability gap analysis.• Worked with other Business Architects with Manulife to improve Business Architecture practice and principles and promote Business Architecture within Manulife.

I was a Transformation Program Manager in Fidelity’s IT Enablement Center (ITEC) with responsibility to rollout enterprise initiatives that provide processes and tools to enable Business and IT to plan, prioritize, budget, measure, and deliver value to Fidelity’s customers more efficiently. • Developed new processes for capacity management by defining the need and effect of the value being delivered to the customer. Facilitated workshops and consulted with organizations to implement these processes throughout the enterprise resulting in improvements in the organization’s understanding of what they deliver and better prioritization of their work. • Developed and implemented new enterprise software asset management process (the “Product Model”). Configured 3000+ applications to 300+ products with defined ownership and governance. Developed four-pronged model for product that consisted of governance and accountability; defining strategy and roadmaps; establishing scheduled product releases; and measuring and monitoring the entire process for further improvement.• Consulted teams for strategic planning and prioritization. Enhanced work prioritization guidelines and outsourcing opportunities driving down planning time from weeks to days.• Coached associates world-wide (USA, India, Ireland). Helped to create or improve product governance councils. Improved backlog management resulting in more timely delivery of value to customer. Increased consistency in knowledge, terminology, and structure across all geographies.• Designed and developed Product and Product Manager training classes. Training in the form of eLearning, video, whitepapers, and multi-day instructor-led. Created and delivered web-based training to allow for associate to “self-service” their training needs and learning styles.

Project Manager of engineering group of 400, for third-tier escalations of critical customer problems with UNIX. Owner and driver of action plans developed in partnership with customer and internal business units to resolve critical problems and maintain customer satisfaction in accordance with business-defined Support Level Agreement. Provided technical support and customer satisfaction for Fortune 100 customers.• Managed relations for world-wide UNIX customers. Would evaluate the criticality of their issue and establish a get-well plan suitable to their issue, timeframe, and culture. Would set up communication channel to keep customer informed on the progress of the resolution of their issue. • Administrated "Get Well" program for Bank of America. Responsible for ensuring hardware and software issues were resolved leading to substantially increased system reliability and increased customer confidence resulting in increased future purchases valued well over one million dollars.• Organized corporate team to resolve severe performance issues for Acxiom Corporation requiring continuous 7x24 effort for over two months. Significantly improved system performance exceeding customer’s expectations which produced multi-million dollars of additional hardware purchases.• Coordinated team of software and hardware engineers focused to resolve reliability issues for British Telecom. Developed and drove action plan, communicated with customer, and monitored schedule. Provided stable system platform yielding major hardware purchases. Customized support contract valued over $200,000 per year.

Software Developer for Consumer Online group within Electronic Publishing Division. Designed and developed user applications for the CompuServe Interactive Network for their flagship electronic magazine delivery product. • Created graphical user interface for access to magazine databases via CompuServe Information Manager providing an easy-to-use interface resulting in a larger customer base.• Designed and developed software system to serve as an interface between internal database system and CompuServe's display system.

Program manager for the development of new, innovative worldwide software manufacturing system to replace the existing, slow magnetic tape delivery to cost effective and timely CD-ROM delivery.• Resulted in ability to deliver software world-wide from weeks (to ship overseas, produce, and delivery individual magnetic tape copies of software products) to days (to ship a CD of a consolidation of many software products).• Reduced number of software distribution media types from 21 to 3. Improved product sales and reduced engineering expense as a result of production and delivery savings.• Improved sales and good-will internationally as a result of achieving simultaneous software release worldwide.Project Leader and Supervisor of a team of twelve software engineers in the development of new 2D (GKS) and 3D (PHIGS) graphical software libraries. • Designed and development new computer graphic technologies and algorithms.• Delivered (on budget / on schedule) two major versions of 2D system (GKS), including a complete redesign and rewrite.• Delivered (on budget / on schedule) with additional functionality, version 1 release of 3D system (PHIGS).Technical Program Manager for computer systems inter-operability lab consisting of a technical staff of four people and a hardware lab of 60+ computers.• Provided resources for quality assurance testing, regression testing, and performance analysis. Reduced operating cost to corporation due to full and efficient use of equipment.