Brian Baker, Mba Email & Phone Number

Lake Oswego, Or, Us

Beaverton, Oregon, United States

Position consists of leading and managing the NA SNKRS & Launch Operations team. I hired and trained a now experienced team of SNKRS & Launch Coordinators to run the day-to-day operational tasks that support NA Launches on SNKRS App, Nike App, and Nike.com. This included the creation of an onboarding plan and 30-60-90 Day plan, the assignment of individual responsibilities and daily tasks based off identified operational needs, as well as identifying and filling gaps to fully support the Nike Launch Business needs. I have created and strengthened cross-functional partnerships to enhance operational processes and systems. This includes an important partnership with MPO and Distribution Center teams to better track inventory readiness for upcoming Launch Events. I have also partnered with Global Operations and Technology teams to provide consistent feedback on Launch systems and tools to further automate as well as enhance their usefulness in our day-to-day operations work. Lastly, I have presented and provided feedback on best operational practices to SNKRS Business, SNKRS Brand, Merchandising, and Planning partners for large launch moments, including SLA’s, what will work, how it will work, and when it will work operationally. Throughout my time as the SNKRS & Launch Ops Manager, I have become a better leader and manager, an efficient problem solver, strategic thinker, more detail-oriented and organized, a more effective communicator, and a successful partner.

Beaverton, Oregon, United States

Position consists of leading and managing the NA SNKRS & Launch Operations team. I hired and trained a now experienced team of SNKRS & Launch Coordinators to run the day-to-day operational tasks that support NA Launches on SNKRS App, Nike App, and Nike.com. This included the creation of an onboarding plan and 30-60-90 Day plan, the assignment of individual responsibilities and daily tasks based off identified operational needs, as well as identifying and filling gaps to fully support the Nike Launch Business needs. I have created and strengthened cross-functional partnerships to enhance operational processes and systems. This includes an important partnership with MPO and Distribution Center teams to better track inventory readiness for upcoming Launch Events. I have also partnered with Global Operations and Technology teams to provide consistent feedback on Launch systems and tools to further automate as well as enhance their usefulness in our day-to-day operations work. Lastly, I have presented and provided feedback on best operational practices to SNKRS Business, SNKRS Brand, Merchandising, and Planning partners for large launch moments, including SLA’s, what will work, how it will work, and when it will work operationally. Throughout my time as the SNKRS & Launch Ops Manager, I have become a better leader and manager, an efficient problem solver, strategic thinker, more detail-oriented and organized, a more effective communicator, and a successful partner.

Beaverton, Oregon, United States

Position consisted of supporting the day-to-day activities for launch on SNKRS App, Nike App, and Nike.com. I coordinated and helped the SNKRS & Launch Ops Manager across all categories of launch products. I did this by supporting launch readiness for key NA Launches as well as stakeholder meetings. For Launch readiness, I updated launch products in key production tools, uploaded launch information for reporting, and coordinated run-of-show plans for key stakeholders. I supported Launch War Rooms and facilitated post-launch reporting and recaps to stakeholders. Also, I helped drive, support, initiate, and execute new Geo and Globalized launch processes. I drove key planning and strategies across launch technologies and platforms. Throughout my time as a Launch Coordinator, I gained an experienced understanding of the Nike Launch Business as well as Marketplace Launch Business. Also, I exceled in knowing the launch priorities, executing the Geo and Gobal strategies, and creating and strengthening cross-functional partnerships with the Launch Business, Operations, Supply Chain, and Technology teams. Some skills mastered during my time as a SNKRS/Launch Ops coordinator include the ability to work with and lead others, strong communication skills, ability to resolve issues, detail-orientated and organization.

Beaverton, Oregon, United States

Position consisted of providing a premium consumer service support experience by monitoring, analyzing, and responding to inbound messages in a variety of Nike social media channels. Also, my position consisted of creating and providing weekly reports that analyze the progress of every Nike Store and NIKETOWN Twitter handle, as well as coach the store Social Media Specialists during weekly progress report calls. I also created and provided a consumer sentiment report for the weekly @nikestore Twitter launches. I was recruited to support a live product launch during the GM Summit in Vancouver, B.C. I created a weekly report that analyzes the contact volume we receive/respond to via Bazaarvoice, the Nike.com customer review tool. I worked closely with our Digital Marketing Team to create “Surprise & Delight” moments for high value @nikestore, @NIKEiD, and @NikeSportswear Twitter consumers to better engage with our community. I provided a weekly report for DTC managers to gauge the social sentiment and main contact drivers for the @NIKEiD community. Lastly, in early 2015, I earned the Lead role for the DTC CS Social Team of six people. I helped lead the team with calibrations, staffing, training, and meeting recaps. Some skills I developed during my time as a Social Media Specialist include leadership, communication, cross-functional partnership, organization, and presentation skills.

Grand Ronde

Position consisted of working in an office environment to perform tasks assigned by the Grand Ronde Legal Office attorneys, including condense legal briefs, perform research and data analysis, attend council meetings to enhance tribal issue knowledge, and manage projects as assigned by attorneys.

Position accounted for working with a team of co-workers responsible for processing merchandise and restocking inventory of sold merchandise.

Position accounted for working with a team of co-workers to supervise, interact with, and bond with children (infants to 8 years old).

Created and designed Tualatin High School 'MAFIA T-Shirt' for student body football fans to promote team spirit and encourage game attendance. Our idea was proven successful by metrics showing game attendance volume was up. The company was taken over by the school for fund raising for the Athletic Department. The MAFIA T-Shirts are sold in the student store to this day.

Master'S Degree, Business Administration

Bachelor Of Science Degree, Business Administration

Education record