Tyson Foods recognized the need for a seasoned network professional to undertake the task of overhauling their multi-layered network architecture, encompassing both cloud infrastructure and physical network. Entrusted by Tyson's leadership, I assumed a leadership role to orchestrate a comprehensive network transformation strategy. In my brief timeframe, I not only instituted stringent architectural standards but also implemented robust life-cycle management protocols. My tenure at Tyson Foods was characterized by a concerted effort to align the company's practices with prevailing industry standards. However, my impact reached beyond mere compliance, encompassing innovative solutions that significantly elevated Tyson's technological landscape. Through methodical planning and execution, I not only addressed immediate challenges but also laid the groundwork for sustained excellence in Tyson's network infrastructure.Key Responsibilities- Establish a comprehensive Life-Cycle Management program to systematically replace aging network infrastructure.- Initiate the implementation of a Multi-Cloud Network Infrastructure platform to replace the existing data center front.- Deploy resilient data communications, incorporating SDWAN, Satellite, and terrestrial technologies.- Define network topology standards to enhance the efficiency and expediency of engineering decisions.- Realign the on-premises data center configurations with cloud strategies, establishing a long-term direction for Infrastructure Architectures.- Cultivate robust business relationships to facilitate a thorough understanding of IT needs and capacity requirements across all platforms.- Designed and implemented a new 1100-seat office building within two months of acquisition, supporting Tyson's "better together" strategy to centralize corporate team members at the main campus in Northwest Arkansas

Built global engineering and operational teams consisting of company associates and Managed Service Partners to improve efficiencies and overall talent that enabled the abilities to deliver multiple initiatives of all sizes simultaneously. Instilled standardization and governance across multi-tenant, multi-site locations throughout the enterprise. Collaborated with leadership to raise service availability and deliver end-user performance improvements. Led the Network and telecommunications initiatives to grow the business utilizing a multi-cloud, multi-data center environment with differing business requirements. - Initiated and led advanced Information Technology efforts to move MSC’s applications and infrastructure to the Google Cloud Platform and Microsoft Azure Cloud with a goal to be complete in 4 years. - Partnered with all aspects of IT to migrate SAP from IBM’s SoftLayer environment to Google Cloud. - Led the IT effort to revolutionize our Contact Center agent CRM experience by implementing a state-of-the-art Omni-Channel Application Eco-System delivered cost savings efficiencies by eliminating time consuming processes. - Headed multiple request for proposal (RFP) processes to select an innovative Cloud Omni-Channel solution, replace the MSC Wide Area Network providers and renegotiated a numerous services contracts for communication systems. - Led the Network infrastructure refresh of the primary MSC On-Premise Data Center while enabling continued PCI compliance and providing a secure and automated path to multi-cloud computing. - Manage relationships with multiple Managed Service Partners for operational and engineering functions for server systems, telecommunications, Networking and AS400’s. Directly and indirectly managed 250+ support and implementation engineers and managers. - Replaced warehouse full scale Network infrastructures in 5 facilities to maintain the strategic life-cycle maintenance plan.

Focused on leading infrastructure projects to meet specific deliverables without compromising the quality of the result. Built a team capable of accomplishing solution design, implementation and support with changing business needs and demands with tight timelines. Quickly adapted to the inherited environment and delivered a strategic IT plan to move the department to innovative and modern technologies. - Integrated 2 disparate Cisco Contact Center enterprise telephony systems into 1 enterprise telephony and contact center platform reducing license and maintenance liabilities. - Operationally oversee a 7000+ node retail store and supply chain Wide Area Network and Telecommunication systems. - Directed a multi-year Local Area Network hardware refresh project at the AAP supply chain facilities while developing a robust and flexible architecture that can accommodate future system capacity demands. - Manage Advance’s Manage Services Partner for all operational support of the enterprise operations for Network and telecommunications. These services consisted of the management, either directly or indirectly, of 200+ engineers and managers. - Designed, built and placed into operational production 3, 1-million square foot warehouse facilities which included telecommunications, WLAN, LAN and WAN infrastructures.

- Led project teams to completely redesign American Home Shield, Terminix and TruGreen contact center Network and telephony data center infrastructures. The scope of which included voice, Networking, and Security systems. - Directed the Network and Telecommunications operational engineers to drive SLA’s to a consistent 97% with a monthly volume of 1000+ service requests and incident notifications utilizing sustainable KPI’s and process improvement. - Introduced a series of process improvements that resulted in a budget reduction totaling $5MM annually, including adjustments to an industry leading mobility cost model. - Led initiatives to upgrade and refresh the corporate Network infrastructure data center and campus environments which provided improved performance, capacity, and security. - Work directly with corporate executives to develop, document, and implement services and process improvements that have driven associates’ structure and productivity. - Introduced a set of metric-based reports to summarize all Key Performance Indicators which provided visibility depicting departmental operational performance to all levels within the organization including executive leadership.

Managed the availability, confidentiality, and integrity of Sensitive data by implementing standards-based configurations for all of Networking and Information Security appliances. Directed a team of 17 engineers to manage the day-to-day operational activities and implementation of complex initiatives. Transitioned 3,500 Network and security devices over a 2-month timeframe from ServiceMaster’s former outsource partner back to an in-source model after rebuilding the entire team of Security and Network Engineers. - Oversee the daily operations and engineering for all aspects of information security systems, firewalls, routing and switching, DNS/DHCP systems, VPN, load balancing, and system access appliances. - Led the implementation of the data center and contact center Network infrastructure that I previously designed as ServiceMaster led Network Architect. - Secured and sustained compliance with all PCI and SOX certification requirements, leading an infrastructure upgrade that installed additional layers of security. - Led the design and continued implementation of a long-term Network roadmap that transformed the culture of the present environment to maintain increased levels of compliance and security.

Served as a trusted advisor and subject matter expert to the Network Services Center of Excellence, with authority to define and execute solutions aligned with enterprise objectives.Key Achievements - Relieved information bottlenecks and reduced risk through the implementation of critical improvements to the access layer at the corporate data center, migrating over 1,400 LAN connections to a new architecture. - Implemented a corporate wireless WAN backup solution to provide business continuity in the event of a data circuit failure, averting the loss of $2.3MM in lost revenue. - Assumed a lead role designing and implementing network infrastructure at new contact centers for Terminix and TruGreen sales and customer service operations. - Provided improved insight into network operations through the implementation of NetQoS’s Reporter Analyzer trending and analysis package. - Leveraged superior subject matter expertise to serve as a mentor to new engineers and support personnel.

Met the challenge of maintaining the IP Telephony system and data infrastructure in the Administration Building and the FedEx Forum Arena facilities for this professional basketball team, with responsibility for all aspects of Voice/LAN/WAN infrastructure hardware in the arena, as well as public and private wireless services. - Led the build out and implementation of the Network and telecom infrastructure during the construction phase of the FedEx Forum entertainment arena. - Directed the day of activities technology implementation to accommodate complex venue needs which varied day to day based on the type of event being hosted by the arena. - Implemented a large scale Wireless Local Area Network (WLAN) to enable full arena wireless connectivity for media, food and beverage vendors as well Grizzlies associates.

Provided support for the E-business infrastructure which also involved the migration of the E-business infrastructure for a fortune 500 Corporation from an outsourced vendor to an in-house infrastructure. Monitored enterprise performance and implement changes to optimize network availability and costs.Key Achievements - Led the network security analysis and correction of potential security issues using security analysis tools and by keeping up with security advisories; implemented CA UniCenter TND for e-business infrastructure. - Provided day-to-day support for 2100 node MPLS Wide Area Network. - Migrated server based corporate firewall to Cisco PIX 535’s; in charge of all enterprise Network Management Systems; Developed Network Management business plan based on the FCAPS model. - Designed LAN/WAN solutions to optimize hotel networks; implemented Cisco Works with VMS to managed security environment.

Provided support for the corporate WAN and LAN infrastructure while serving as the liaison between the businesses and infrastructure to foster a relationship that would provide technology solutions for business problems.Key Achievements - Implemented a VPN ExtraNet to significantly reduce ongoing operating cost. - Provided day-to-day support for 200 node Frame-Relay Wide Area Network.