Brian Blalock Email & Phone Number

Westlake, Texas

Leads the global health and welfare operations for Fidelity Investments

Westlake, Tx

Led a national client solutions organization that supported investment centers, regional centers, and all financial consultants nationally by providing complex service support to Fidelity’s highest value clients.

Dallas/Fort Worth Area

Created and led the Operations Excellence function responsible for driving process engineering initiatives that maximize quality and improve efficiency for Fidelity’s Fund and Investment Operations organization

Dallas/Fort Worth Area

Built and led a consulting firm focused on helping healthcare organizations by providing leadership development, Strategy Development and operational improvements.

Salt Lake City, Ut And Richmond, Uk

eBay (Nov 09 to present)Director of Seller Performance:Responsible for improving the buying experience across the eBay Global Marketplace by establishing and enforcing seller performance standards and ensuring all sellers can successfully meet their customer’s expectationsDirector of Global Account Management Operations:Led a global sales operations function that supported the Account Management teams in Europe, North America, and Asia. The teams drove sales force effectiveness initiatives and helped large eBay sellers grow their businesses Director of Operational Excellence: Responsible for developing the Operational Excellence Capability within eBay Global Marketplaces by leading strategic initiatives, supporting business unit projects, and implementing a training strategy for eBay Marketplaces and PayPal.

Greater Minneapolis-St. Paul Area

Quality Leader: Responsible for the strategic direction of the Lean Six Sigma program, supporting the quality initiatives of 3 P&Ls, and leading cross business improvement initiatives for OptumHealth

The Woodlands, Tx

Quality Leader: Tasked to transform the Lean Six Sigma Strategy, and redesign the training program for GECF Americas (7 P&Ls in US, Latin America & Canada), also supported large cross business programs for GECF -Established a new global training strategy and curriculum for all GB, BB and MBB training courses -Led Lean projects in the Mortgage and Credit Card businesses that drove $150M+ in growth

The Woodlands, Tx

Consulting/Sales Operations Manager: Managed the operations team that supports all consultants and sales teams with reporting, tools and processes to drive efficiency and effectiveness of the team -Established systems and metrics to drive quality, productivity and workforce utilization for all products -Redesigned the operational support for standard offerings to decrease cost and TAT by 50%Consulting Manager:Managed the “Standard Offering” business segment of GE Healthcare’s consulting business which represented 60% of Performance Solutions’ total revenue -Developed offerings focused on Diagnostic Equipment Utilization that delivered $30M in annual revenue -Managed customer relationships that resulted in $40M in new business for GEHC

Waukesha, Wi

Production Team Leader:Managed the GE Healthcare Diagnostic X-Ray manufacturing organization which included production in US, and supply chain management from Mexico, India, and Europe, and led a unionized workforce through a globalization effort that resulted in 70% of the manufacturing process moving to low cost countries while achieving 100% of the production goalseBusiness Black Belt:Supported the global ERP implementation for all of GE Healthcare globally by leading multiple Six Sigma projects focused on redesigning the global order management processes to ensure a successful launch of the new systemGlobal Indirect Sourcing Leader: Managed the strategic sourcing initiatives for a $300M IT commodities portfolio such as negotiating multimillion dollar equipment deals, structuring cost reductions strategies for help desk and support teams, and digitizing the procurement process

Alexander City, Al

Plant Manufacturing Engineer:Led all quality and process improvement initiatives for the manufacturing operations including improvements in: facility redesign, inventory management, equipment utilization, and safety compliance

Killeen, Tx And Bad Kreuznach, Germany

Communication Support Specialist/Training Coordinator: Maintained the mission readiness of all communication systems for four subordinate companies, and ensured that the company adhered to all Department of the Army training requirements