Brian Bleishwitz Email & Phone Number

Richmond Hill, Ontario, Canada

Ontario, Canada

National Capital Region, Philippines

Philippines

♦ Oversees the planning and delivery of Training (new hire, refresher, new product releases, etc) to ensure completion and effectiveness while adhering to timelines, supported by the TQM♦ Ensuring an adequate supply of training resources to meet ‘training demand’ and maintain quality level, through the range and quantity of trainings.♦ Continuously reviewing procedures and implementing improvements with feedback to Corporate Governance.♦ Evaluates the effectiveness of the training, its adherence to the internal and external needs and expectations.♦ Oversees the Planning of Training supported by the TQMs and Resource department to schedule training sessions.♦ Oversees the development and ensures the correct creation of all training materials for CSRs and Team Leaders♦ Oversees collection of information related to product knowledge and development of training modules. Ensuring that the Training Team will be responsible to give the training and follow up.♦ Works closely with Corporate Governance in order to establish annual and multi annual training programs, and to define the training strategy around the middle management functions.

Canada

♦ Oversaw all departmental work in the implementation of an English as a Second Language Program, including development, revision, implementation of the curricula, instructional practices and assessments.♦ Responsible for approving test designs, approving budgets, mentoring and evaluating management staff and identifying resources to fulfill contract requirements.♦ Established and maintained internal and external relationships conducing to achieving company and program objectives.♦ Implemented internal controls and manages internal audits to ensure that the program is complying with regulatory requirements and third party guidelines as well as internal standards and policies and procedures.♦ Experienced in the international arena, ♦ Maintained excellent Interpersonal Skills, able to demonstrate the ability to work in a multicultural, multiethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.♦ Possesses quality-related methods and techniques including quality management tools and their application, social responsibility and management methods and techniques.

Philippines

♦ Represented L&D on all relevant strategic and tactical forums; internal and external.♦ Consolidated, audited and reported all client related billable/non-billable reports as well as any and every other reporting requirements.♦ Conducted & lead detailed gaps & needs analysis and post-training assessment initiatives for the program.♦ Partnered with Business Managers/Directors to determine needs and priorities within the business units and sites.♦ Ensured consistency of training design, delivery and execution basis exiting client agreements; proactively provided client with relevant feedback, suggestions and best practices to improve results.♦ Proactively engaged and managed the client relationship; managed all critical client communication, requests and demands.

Philippines

♦ Maintained open communication and administered TeleTech policies and procedures consistent with sound judgment.♦ Managed ACE Training Delivery Improvement, Product/Technical Training Delivery and Ongoing Documentation Updates.♦ Strategized and forecasted upcoming training plan, ensured all deliverables are met in a timely fashion♦ Worked closely with the Senior Managers, Program Directors, clients and our Corporate Team to identify training and quality needs.♦ Able to incorporate Accelerated Learning into the training materials which yield higher comprehension of materials, products and procedures.♦ Responsible for Training Teams in four sites in Manila (spread across four sites). Oversees ACE Training, ACE Quality and Product/Technical Training for all Production Agents and G&A staff.

Canada

♦ Able to train new hires and rehires, facilitated all training for two separate projects as well as created and updated job aids approved by our clients for the entire production floor to help with the change in process and procedure. Maintained online resources for the production floor.♦ Point of Contact for all training and procedural related matters (two separate projects, simultaneously).♦ Worked closely with the Account Manager and the client to identify training and quality needs. Assess customer satisfaction with client and Account Manager to help increase overall score using Quality Guidelines and best practices.♦ Worked very well with all departments to ensure complete success of the training class up to and including their life cycle at TeleTech. Assigned to and volunteered to revise and update various site processes.♦ Worked closely with Rings of Recognition Point of Contact & Site Director to ensure TeleTech Sudbury is actively participating in Community events also was Liaison with the Greater City of Sudbury for all fundraising events. Organize, strategize and recruit volunteers for all community fundraising and employees. Examined and monitored Community Budget to ensure not overspending and allocated resources and monies appropriately to ensure coverage for the entire fiscal year. ♦ Supported offsite projects in West Virginia and North Hollywood.♦ Supported the launch of Atrain (LMS) and all data entry for 2001 & 2002.