Brian Boner Email & Phone Number

Los Angeles, Ca, Us

West Hills, Ca, Us

Manage & mentor a dozen IT field & call center engineers within an IT consulting company that supports 100s of systems for global clients that operate in all 3 global regions: Americas, APAC & EMEA. Focusing on using best practices to research, architect and execute customer projects that improve their business processes, IT infrastructure operations & security and utilizing cloud services when possible.Internal Responsibilities:• Supervise the IT Operations department, track ticket trends and be a Tier 3 support for call center staff. Oversee hiring, performance reviews, and terminations of non-performing staff.• Manage client relationships, collaborate with client to identify appropriate products for their projects, communicate potential improvements to their business/IT and discuss Security, Disaster Recovery, Business Continuity and Upgrade plans to turn them into potential sales.• Consistently revisited inter-departmental processes to make them efficient as to invoice faster.• Technical Pre-Sales & Project Manager for large accounts/projects.• Oversee all internal systems & upgrades. Utilize underutilized features of existing apps for better ROI.Projects based on client needs have included:• Design, implement and deploy VMware vSphere environments with SAN back-ends using iSCSI protocols and including APC’s PowerChute for graceful shutdowns during a power outage.• Office 365 migrations from cloud-based services (Gmail & GoDaddy) as well as local Exchange Servers.• Design & deploy Active Directory 2012 R2 both fresh as well as part of upgrades. Some included DFS.• Deploy new Cisco ASAs (including –X series) firewalls along with Barracuda Web Filters for Content Filtering.• For DR & BC deploy a combination of cloud-based backup solutions (Amazon’s S3 & Glacier, Barracuda, MozyPro, CloudBerry & Box.com) and local (Symantec Backup Exec, SyncBackPro & Windows Server Backup).• Deploy local, co-lo and cloud-based computing services (Amazon’s EC2).

Managed IT support team within a global company of more than 68,000 employees across 30 countries. Arvato, a subsidiary of Bertelsmann, has 3 major lines of business; Call Center (regulated by PCI with Microsoft as the largest client), Healthcare (fulfillment services regulated by HIPAA) & Hightech (IT integration services like Microsoft’s “Windows Anytime Upgrade”). Focused on time and labor saving projects by implementing automation & improving internal processes to make IT more efficient.• Managed a Teir2/3 IT team that supports North American and Indian operations consisting of 600+ local employees as well as 3000+ remote employees across 5 countries.• Designed and instituted policies & procedures for total life cycle management from new hires to terminations as well as procurement, inventory/asset to eWaste.• Automated software deployments by creating scripts and using Dell’s Kace K1000 resulting in reallocation IT staff to business related priorities.• Project Manager for time and cost saving projects to increase productivity and improve management:o Migrate Healthcare’s services to newly purchased hardware with VMware ESXi 5.1 cluster with a NetApp storage back-end for a positive ROI.o Upgraded the hardware and software for the Call Center’s Kana’s Kana Response; a global application spanning 4 countries that directly affects overall company profitability and client satisfaction.o Reduced Help Desk visits to workstations and increased internal customer satisfaction by using GPOs to push printers to workstations.• Supervised the IT staff. Oversaw hiring, performance reviews and other personnel issues.• Successful passed a Microsoft audit using Kace to track and remediate software licenses.

North Hollywood, Ca, Us

Managed the IT team for a $40M non-profit contract provider of DMH & DCFS services regulated by HIPAA. The organization consists of 11 programs and 1 subsidiary company. The company had 20+ locations with 560 employees and 600+ desktops. Focused on cost-saving projects to support the expanding environment while protecting client privacy. Set goals, created projects then delegated responsibilities and tasks to the IT team or to consultants to meet business objectives.• Managed a yearly budget over $400,000+.• Managed complex assignments and technical projects within scope, schedule and budget from recommendation, design and production likeo Reduced physical servers down to 9 by using VMware’s ESXi for virtualization; Deployed Altiris’ Deployment Solution for imaging and software automation; Nuance’s eCopy Scan Stations to go paperless; Polycom video conferencing solution to reduce commuting costs, MS’s DFS & ShadowCopy for DR & BC; Exchange upgrades to support BlackBerrys, iPhones and iPad 2s; Migrated to MPLS network to connect all offices.• Improved business resiliency by overseeing the construction of two data centers, implementing data replication between sites for disaster recovery.• Liaison for C-level executive team, service providers and vendors.• Negotiated a contract for a fleet of 20+ Canon MFPs resulting in cost savings of $1000s per month.• Automated desktop deployment swap-outs from 2+ hours to ½ hour.• Oversaw DR/BC as to be compliant with business requirements.• Supervised the IT staff. Oversaw hiring, performance reviews and terminations.

Us

Fulfilled multiple IT Administration roles within a national company that only services fortune 1000 companies.• Managed 80+ Windows servers and 400+ desktops including Patch Management.• Managed Hitachi Data Stoage SAN and Brocade SilkWorms.• Managed F5 Network's BigIP hardware-load balancers.• Ensured a total life cycle management process by developing a comparison report that merged machine and user accounts from different systems to find anomalies.

Us

Implemented Active Directory.Fulfilled the multiple IT administration roles for a global ISP which is now owned by British Telecom.• Managed 120+ Windows servers and provided support for application administrators in a heterogeneous environment.• Designed, built & managed first Active Directory deployment to unify servers & simplify logins.• Successfully replaced unencrypted authentication protocols with encrypted ones.• Managed NEC’s Fault Tolerant Express5800/320La servers for customer facing VoIP services as well as MS’s Cluster Server 2000, SQL Server databases, IIS servers and Citrix’s MetaFrame 1.8 TSE.

Mclean, Virginia, Us

• Managed ABSS software on Solaris by upgrading and providing support to end-users.• Received Top Secret clearance via an SSBI to be eligible for contract.

Racked & managed servers in data center of 40+ servers till the data center was moved to the East coast.

After being a PC Tech I was re-hired to be the Network Administrator.• Managed 5 servers including Exchange 5.0 and 30+ desktops.• Upgraded environment from NT 3.51 to NT 4.0.• Managed network switches and router.• Installed ISDN services and implemented a TCP/IP network.

• Built Computers for in-house and customers• Traveled to customer sites to install computers, peripherals and diagnose problems.• Data Entry

Bachelor Of Science, Computer Science With A Concentration In Security

High School Diploma