Brian Bobowski Email & Phone Number

Dartmouth, Nova Scotia, Canada

* Tested RAM, storage devices, monitors, display adapters, mice, keyboards, and all relevant cables to ensure suitability for continued use* When components failed testing, removed and replaced them with parts on hand from other systems with different failed components, sending nonfunctional components for recycling* Installed fresh operating system (Windows 10 or, on older, less capable systems, Ubuntu Linux) and basic applications (Adobe Acrobat, web browser, LibreOffice suite) to make the system ready for reuse by users that might not be able to afford (or need the capabilities of) a brand-new system

Halifax, Nova Scotia, Canada

* Maintained smooth site access by providing site employees who did not have their personal badges with temporary access badges as needed by an office of approximately 100-200 employees per shift* Used access control and camera systems to monitor site entrances and prevent unauthorized access* Interacted with site staff and general public in a calm, professional manner to ensure security of client assets and areas* Stayed aware of and up to date on the differing needs, patrol procedures, and access policies of up to three work sites during a single work week, ensuring that correct processes were followed and appropriate logs taken for each site

North Bay, Ontario, Canada

* Managed a call load of 30-60 calls per day in a busy call-centre environment, employing well-developed customer service skills to ensure quick resolution of client concerns and issues with minimal downtime between calls* Identified core issues and probed for potential complications to ensure customer issues were resolved within the scope of a single contact* Kept aware of active promotions, plans, and offers on a day-to-day basis to match solutions to callers* Recognized for 100% call quality in a monthly monitoring period: following all account security procedures, including all necessary verbiage for full disclosure of customer’s benefits and responsibilities, maintaining professional tone, accurately identifying customer’s root issue, and probing to find the best solution according to the customer’s resources and needs on every monitored call

Welland, Ontario, Canada

* Assisted customers with equipment upgrades, asking probing questions to determine their needs, identified 2-3 options to meet those needs without grossly exceeding them or introducing unnecessary and confusing extra features, and ensured that customer awareness and choice were paramount* Utilized multiple connected systems to troubleshoot customer issues and identify solutions, including CRM software for account management, company intranet resources for up-to-date procedures, information, and essential verbiage, and backend monitoring tools to diagnose technical issues and perform any necessary adjustments* Compiled detailed logs of each customer contact to ensure clarity in any subsequent contacts