• Responsible for defining, managing, reporting, and improving organization’s sales, BD, and operations processes, systems, and data• Responsible for the management of organization’s sales pipeline and forecasting• Responsible for managing scoping, effort estimating, pricing, and contractual related document creation, approval, and management (liaising with BUs & departments). • Responsible for managing business development & capture related processes and activities including solicitation monitoring and responses.• Responsible for managing ServiceNow partnership and maintaining relevant qualifications (ServiceNow Elite Partner)

• Managed organization’s Sales and BD processes, systems, and data• Designed extensive ServiceNow dashboard and reporting capabilities for managing the performance of the organization• Managed contracts related processes and artifacts• Responsible for approval of contractual related documents with customers and partners• Managed sales pipeline and related analytics (primarily ServiceNow services & licenses)• Managed multiple solicitation teams in response to government solicitations

• Defined, and managed organization’s Sales and BD processes, systems, and data.• Lead the requirements definition / functional design of internal ServiceNow instance• Developed and managed contracts related processes and artifacts• Managed sales pipeline and related analytics• Lead multiple solicitation teams in responding to government and commercial solicitations

• Managed organization’s federal programs & contracts including Department of the Treasury and Internal Revenue Service (IRS)• Managed program/project budgets, contracts, funding, deliverables, and performance• Managed program/project teams and personnel• Managed relationships with primes, subcontractors, and gov’t contracting representatives

• Provided consulting services related to Service Management, ITIL, IT Governance, and Program, Project, and Portfolio Management for Federal and Commercial customers

Designed and implemented overarching IT lifecycle processes, roles, and technology including Service, Incident, Request, Problem, Change, and Configuration Management disciplinesDeveloped, implemented, managed, and improved global Change Management processes, policies, procedures and metricsFacilitated the review, approval, scheduling, and coordination of all changes to the IT production environment worldwideCoordinated the activities of regional and site Change ManagersFacilitated communications among Infrastructure Managers, Project Managers, the Change Advisory Board, and Executive Management regarding change processes, change metrics, and individual major changes and major releasesFacilitated Global Change Advisory Board

Managed a cross functional team responsible for the design, development, and support of all Service Management systems such as Incident, Problem, and Change Management.

Managed the design, development, testing and support of approximately fifteen mission critical, globally deployed manufacturing applications. Led the design and development effort to create a fully integrated custom manufacturing system.

Gathered, documented and analyzed user requirementsDesigned, developed and tested software solutions using Visual Basic and PowerBuilderDesigned and developed databases using Sybase and MS SQL ServerLead the conversion of test engineering systems from Sybase/PowerBuilder to SQL Server/Visual BasicResearched new technologies and tools to be used in future development efforts

Implemented Information Systems Design Methodology (ISDM) processes to manage software development lifecyclePlanned, designed, developed, documented, tested, and implemented distributed applications in a statewide WAN/LAN environment using Visual Basic and PowerBuilderDesigned, developed, and supported relational databases and supporting objects using Sybase and Microsoft SQL ServerResearched, developed, and implemented new distributed processing technologies and tools