Brian Bollinger Email & Phone Number

Oklahoma City Metropolitan Area

Oklahoma City, Oklahoma Area

•Provide a full array of asset recovery, recycling and data destruction services for all types of Information Technology equipment. •Offer disposal services across the continental U.S. to businesses, government agencies, charities, schools, universities and hospitals. •Handle all types of Information Technology equipment; from cell phones and tablets to servers and mainframes. •Perform on-site picking and packing services and arrange for and coordinate all movement of materials from the client's facility to ours. •Offer secure data destruction services by means of a NIST 800-88 compliant wiping software or physical destruction of data containing devices. •Provide environmentally responsible disposal of non-working equipment, e-waste and equipment beyond its usable shelf life.

Oklahoma City, Oklahoma Area

Functions as a core instructor for functional training delivery that includes blended learning approaches.Delivers various functional training programs, providing orientation to functional processes and guidelines.Maintains functional knowledge related to newly released and/or enhanced products and services.Maintains an understanding of current industry trends, Determines specific training needs by observing customer interactions, identifying opportunities for coaching; provides on-going feedback to leaders on skill-building opportunities for employees.Reviews and understands business scorecards and reports; confers with leaders to collect feedback and ensure training remains relevant.Educates employees on the behaviors that build trust in Cox.Delivers formal and informal training via a variety of methods to include: classroom, virtual classroom, webinar, huddle, e-learning.Models leadership capabilities while serving as a change champion across the company.Provides program management for needs assessment, implementation, delivery, and tracking of training program/projects.Contributes to the development and enhancement of TMD training materials by providing feedback to curriculum development partners on activities and/or content as to relevance, success in the classroom and potential e-learning modules.Collaborates within the TMD team to provide feedback, ensures facilitation consistency in program delivery, and provide growth and development opportunities through regular calibration and facilitation sessions.Sustains learning solutions that build and enhance the skills, knowledge and abilities of employees and leaders.14-Updates job knowledge by participating in development opportunities to enhance and build training skills and capabilities; reading professional publications; participating in professional organizations and attending appropriate business channel meetings.15-Provides support to third-party vendors as appropriate.

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

• Took a team of 12-14 Inbound Sales agents’ close rate up by 6 percent month to month.• Increased 3P Sell-in floor wide with partnerships of coaches and managers for incentives.• Increased Inbound Sales VA email capture rate from 75% to 88% in six months.• Facilitated new training for e-Signature, Revenue increase strategies, and mentored new hires in Sales Academy• Proficiently used Microsoft Excel/Access to develop and update reporting for Inbound Sales Professionals

Chesapeake, Va

• Developed new strategies to increase 3P sell-in and NOVA Close rate with incentives and huddles for ~40% of all sales in Cox Virginia.• Grew Inbound Sales Conversion Rate/Close Rate 2 % & Silver Bundle Sell-In 2% Month to Month, 7 months straight.• Managed multiple Share Points that have improved overall department communication and efficiency.• Facilitated Problem Solving & Communication training to Inbound Sales professionals and mentored over 65 new hires.• Proficiently used Microsoft Excel/Access to develop and update reporting for Inbound Sales Professionals

Chesapeake, Va

• Combined patience, determination, and persistence to troubleshoot customer issues, while cross selling other products.• Lead multiple project groups as well as taskforces to test new products and ICOMS procedures.• Excellent consultative sales skills and expert presenter• Mentored over 40 new hire agents in a 3 month span.

Chesapeake, Va

•Update and change website using wordpress,dreamweaver, and customer CSS/HTML5/PHP languages•Run Windows Server 2008 on User accounts including group policies,active directory and mapped drives.•Diagnose and solve internet, cable, and VOIP phone problems remotely and on campus.

Virginia Beach, Va

•Coached and trained new employees, and delegated new processes to current employees to ensure buy-in from staff• Effectively managed staffing and operational efficiencies for a department of 20+ employees with annual sales totaling $40 million• Lead multiple project groups as well as taskforces to test new policies and procedures