Brian Borders Email & Phone Number

Charlotte, NC, US

Charlotte, NC, US

• Helping Unlock Your Business Value Through People, Process, Projects, and Partners.Our boutique consultancy is dedicated to maximizing your business potential by aligning your current operations with your strategic.
• People / Talent Management: Unleash your talent base to drive success.
• Process Optimization: Optimize and streamline how you operate.
• Project Execution: Take your ideas to fruition
• Partner / Vendor Management: Transform your vendors into partners
• Fractional Resources: Move to the next levelFind out more at 4psconsulting.com

San Antonio, Texas, US

• Led team of ~90 Process Engineers, Program Managers, Automation Engineers and Business Process Managers in the execution of key Bank or Enterprise-wide initiatives and regulatory actions.
• Implemented Customer Journey mapping process in response to regulatory requests, resulting in a 300% increase in the identification of risks and gaps in the process.
• Redefined team workforce management capabilities including capacity tracking, skills inventory and tool and process standardization resulting in increased employee satisfaction and utilization.

San Diego, CA, US

• Led team responsible for Strategy, Governance and Implementation of Talent Management for 3000-person technology organization.
• Developed standardized frameworks, routines, tools and processes to create holistic talent plans for functional areas. Deliverables include Talent Analytics, Performance Management, Development Programs and Agile.
• Successfully refined and implemented agile Well-Formed Teams framework within a 4-month timeframe, resulting in a 200% increase in compliance. This achievement comes after two years of unsuccessful previous attempts.

San Diego, CA, US

• Led team responsible for the Technology Hardware/Software Vendor and Talent Strategy Management.
• Vendor Team accountable for ~300 vendors with over $130MM in annual spend.
• Implemented/refined series of vendor tools and processes including Quarterly Business Reviews, Risk Assessments, Scorecards, Risk Effectiveness, Vendor Consolidation and on-demand reporting resulting in over $15M in.
• Increased team employee satisfaction by 18% through implementation of a wide range of initiatives, including bi-monthly career development sessions, employee-led work teams and redefining roles and responsibilities.
• Technology liaison for corporate “Work from Anywhere” initiative, resulting in 20% reduction in needed office space.
• Talent Strategy team responsible for creating/driving a holistic talent management strategy in conjunction with various stakeholders including: Human Capital, Talent Management, Technology Leads, Finance, etc

San Diego, CA, US

Responsible for relationship management for ~100 software and hardware vendors with $90MM in annual spend

US

• Responsible for the project and portfolio management for multiple lines of business including: Pharmacy, Neurology, Human Resource, Finance and Supply Chain Management at Novant Health.
• Transformed project management function for several lines of business from non-standardized project by project methodology, to a holistic portfolio management with standardized processes, frameworks and tools.
• Aided in the transformation from waterfall to agile methodology for several teams.

Wilmington, NC, US

• Responsible for the creation and ongoing management of the Project and Vendor Management functions.
• Directed end-to-end vendor management functions including: creation of framework, strategy and tools used for vendor selection and rationalization, contract negotiation, annual reviews and compliance.
• Led project management office including: development of policies, procedures, tools and templates utilized to implement, govern and manage the corporate wide portfolio of projects.
• Partnered with technology team to transition from waterfall to agile methodology

Charlotte, NC, US

• Lead team of over 100 employees responsible for all end to end aspects of the Consumer Banking Card and Deposits Operations.
• Integrated with Risk, Compliance and Fraud teams to ensure all regulatory components are factored into the Consumer operational processes.
• Restructured and streamlined team to better align with business partners’ needs. Resulted in 20% efficiency saves.

Charlotte, NC, US

Led team responsible for the Online and Mobile Banking product management and customer experience for the Account Management functions within the authenticated space. This includes the maintenance and servicing of Checking, Savings, Mortgage, and credit card products. Also responsible for Personal Financial Management functionality, eAlerts, and.

Charlotte, NC, US

• Led team responsible for the implementation and product management of BankAmerideals using early iterative design and design thinking principles; first true P&L product in digital space, with $15MM in annual.
• Team implemented over 60 projects including: Account overview redesign, streamlined eAlerts, enhanced Personal Financial Management functionality. Resulted in a 5% increase in customer satisfaction.
• Additional responsibilities include: program design and execution, employee engagement, operational readiness, regulatory and legal compliance, and vendor management.

Charlotte, NC, US

• Responsible for assessing the impacts of the changing regulatory/consumer external environment, defining the business’ response to those changes and developing strategies, products, processes and services to meet.
• Led company’s industry leading response to Regulation E and NSF/OD fees, transforming the sales and service process related to these changes, introducing new Overdraft Protection solutions and service channels.
• Launched new self-service focused eBanking checking product.

Charlotte, NC, US

• Managed strategy, design and implementation of projects affecting the processing and pricing of checking products and services including Value Added Services (VADS).
• Led team with projects resulting in more than $800,000,000 in revenue. Total project budgets exceeded $20,000,000.
• Responsible for managing a P&L of over $500,000,000.
• Re-engineered account waiver policy and processes to drive consistency, resulting in more than $50,000,000 in collected revenue.

Charlotte, NC, US

• Advocate between risk and the line of business, applying a consistent framework and tools, including key risk indicators, risk assessments and issues management.
• Led implementation of Information Asset Lifecycle framework: resulting in a streamlined six week process (benchmark four months) focusing on proactive identification of risk and root causes.
• Created standard set of tools used to evaluate various business projects for operational risk.

Charlotte, NC, US

• Led team responsible for overall E-Commerce strategy and initiatives to streamline, standardize and enhance online product applications for new and existing customers.
• Delivered more than 300,000 annual incremental unit sales and managed $4,500,000 in initiative spend.
• Increased Online Deposit application completion rate by 97%: implemented in seven weeks (benchmark six months) resulting in 10,000 incremental monthly accounts.
• Developed a strategy and approach for a common application: integrating applications, processes and services for product sales across channels and multiple products in the bank.

Charlotte, NC, US

• Responsible for program management of Consumer Deposits technology and Fleet transition efforts including system enhancements, early transition items and product conversion.
• Transition executive liaison, responsible for conveying key issues and opportunities while acting as cross-segment liaison for resolving significant issues and mitigating future risks.
• Led Consumer Deposits team and project managers to decrease project life cycle time frame. (Business Requirements pass rate, Toll Gate Process, Estimation Process)
• Developed strategic roadmap to reduce technical complexity to sell, fulfill and service deposit products.

Charlotte, NC, US

• Led team in creating and defining the strategy and processes for the newly formed Strategic DEC area, through aligning of processes and deliverables with Six Sigma methodology.
• Created process for strategic sessions in which cross-functional parties participated in joint sessions to define potential solutions, performed build vs. buy analysis and created multi-generation plans.
• Managed eight concurrent cross functional teams that were accountable for the delivery of enterprise-wide service request initiatives.
• Defined processes for managing software application design, improving cycle time from fifteen to four weeks.

• Responsible for leading project teams on internal and external client engagements focused on end to end solutions.
• Implemented a corporate-wide Knowledge Management system that included defining a strategic direction, documenting requirements, assessing and selecting technology and supervising a six person team.
• Directed the technical architecture, requirements definition and implementation of the back-office interfaces/customizations for the Magnet commercial banking suite of applications for SunTrust Bank.

• Managed relationship between sales force and clients, providing technical guidance and business support, creating project specifications, and developing the initial design and business plan.
• Created high level proposals and strategies, as well as statements of work for various Internet related projects.
• Revenue from these projects exceeded $2,000,000.
• Created corporate sales training program and materials used for new sales personnel.

Developed and Implemented Global Groupware/Intranet Strategies and Architecture that resulted in a defined strategic direction, cross-cultural knowledge sharing and integrated architecture.Re-designed Corporate Intranet using modular design and development techniques resulting in improved Information Architecture, lower Total Cost of Operation, improved.

Designed and implemented corporate-wide computer training programs for various clients.

Masters Of Business Administration, Business Administration

Bachelor Of Business Administration, Marketing; Sales