Brian Bortner Email & Phone Number

Berkley, Mi, Us

Detroit, Michigan, Us

Detroit, Michigan, Us

• Responsible for planning and logistics activities for Schad Refractory• Function as lead purchasing agent for all refractory equipment and materials, including issuing purchase orders & review/approving supplier invoices• Negotiate with suppliers to improve supply chain efficiency and reduce sourcing costs• Resolve complex delivery, quality and other related problems with manufacturers and suppliers• Continuously manage $2 million+ in refractory materials inventory, safety supplies, and misc. equipment/parts• Developed and successfully implemented warehouse inventory system for all raw materials throughout four warehouses• Monitor the contractor procurement function through project completion by tracking long lead purchase orders/contracts including expediting, freight forwarding, shipping and logistics, customs and clearance, taking action as required to ensure project/operational schedules are met• Directly manage 6 warehouse employees/ CDL operators and direct inbound and outbound transportation/warehouse activities, DOT safety performance, and logistics quality management• Oversee maintenance of all equipment, machinery, and truck fleet and PM all equipment based on recommended maintenance schedules to ensure all equipment is in good working order• Schedule/supervise daily activities of 85+ union tradesmen performing work at customer facilities• Process payroll and manage payroll record keeping for all field employees & warehouseman• Maintain good working relationships with local union officials/business agents by ensuring that the company is following all national, state, and local work rules

Detroit, Michigan, Us

• Communicated between project managers and warehouse to ensure deliveries & pick-ups were made as scheduled• Procured tools & equipment as needed for construction field jobs• Worked with warehouse manager & project managers to maintain correct stock levels in warehouses• Acquired manpower for field jobs• Verified field payroll was correct before submitting to HR department

Toronto, On, Ca

• Responsible for handling escalated phone-based client support and e-mail-based questions on FileCabinet CS, Netclient CS, SaaS, Web Builder CS, and other tax accounting products• Exceeded monthly & quarterly performance goals in call quality statistics, customer satisfaction surveys, and call handling efficiencies• Evaluated & prioritized incidents to provide support for users experiencing hardware, software, networking, and other IT-related issues• Provided assistance in support of all desktop systems including program installations, maintenance, desktop application configuration, and all other functions pertaining to desktop systems & CS software• Wrote and revised internal documents, including training guides, support requirements, & knowledge base articles

Kalamazoo, Mi, Us

• Provided walk-in and phone support for over 20,000 users including students, faculty, and staff for WMU• Removed viruses, malware, and spyware from infected computers with many operating systems including, but not limited to, Microsoft Windows, Apple OS, & Ubuntu-Linux• Analyzed and repaired both wired and wireless network connectivity issues• Lead users through basic diagnostic procedures to identify and resolve issues