Brian Bostwick Email & Phone Number

I am responsible for the Software Division at a 2,200 person organization with sixteen business units. This includes all the operational pieces you would come to expect including budgeting, personal, service delivery and relationship building. My role also includes developing the strategy and vision for the division. We have a successful track record of meeting our customers business needs. I have built a culture of looking beyond what widget the customer wants and focusing on what is the business need, opportunity or problem. One of my larger accomplishments was the identification of a gap in the COTS market's ability to support us in document and task management for one of our departments. We build a custom suite of software that has saved that department that department $1.4 million dollars a year. We also identified that this value was needed by all counties. Seeing the opportunity to make potentially every county more efficient we created a SaaS offering. I decided on the unheard of business model of a SaaS offering between government organizations after extensive research showed that of previous software sharing models where flawed. The key to using a SaaS model is that it created the low cost of entry for our partners, but had the continues revenue to provide a sustainable support model. Granter in several presentation has described our SaaS offering as an example of a small team creating digital transformation, including during 2018 Symposium. Garnter analysts have described our efforts as a “market disrupter”.

• Provided the vision, strategy and direction for the technology department.• Reduced development time and cost by researching and implementing an offshore software development team.• Identified the market potential for a software as a service (SaaS) application. • Designed, developed and implemented the SaaS application on time and to expectations.• Adoption and implementation of agile project management which improved project speed and customer’s satisfaction.• Overcame projected rapid growth issues by implementing a Cloud Computing solution.• Applied software, database and system architect knowledge to expand and improve system performance.• Responsible for strategy, development and budget performance for my department.• Eliminated most short comings of working with engineers in a different time zone and culture through communication planning and project structuring.

Wayne, Pa, Us

• Improved department performance by bi-annually evaluation of staff levels based on work load analysis and made recommendations to senior management. Responsible for recruiting and hiring of staff. • Developed procedures and guidelines to maximize customer service from the ground up to meet our goal of “customer service is priority one.”• Helped in the retooling of technical monitoring tools to better evaluate issues, which has increased ability to meet SLA agreements with customers.• Responsible for technical training within the IOC. Met team goal of certifying every member by at least one major vendor.• Developed relationships and defined rolls with a variety of different departments that we supported.

Us

• Designed and built an ISP department from the ground up. Performed ROI and risk assessments to determine allocation of capital for implementation of redundant systems. Implementation completed on time and under budget.• Achieved 100% uptime from 2001-2003 and 99.999% uptime from 2003-2005• Developed high reaching SLA’s and customer oriented focus for the department which resulted in the highest rated department in customer satisfaction round tables.• Designed and administrated IS server farm running Windows 2003, IIS and MS SQL, using active directory. • Project lead assigned to design a software solution to model and inventory all equipment in our Telecom network with an interface component into the customer billing system for automated provisioning. System replaced hundreds of spreadsheets, simplified change management and provisioning, and reduced labor costs, saving the company a full time employee.

• Manager of IT staff responsible for maintaining all internal servers, databases, switches, desktops, phone system, mail servers and security. Responsible for all levels of IT support from help desk to systems administration.• Led IT systems integration of eighteen acquisitions, including Windows security integration, and a VPN/firewall solution.• Projected long-term growth plans for internal systems and staff.• On a limited budget and time frame brought a mothballed 9,000 square foot data center up to current standards and online.• Facilitated a near zero down time schedule for equipment and service transition to a new data center.• Oversaw vendors on design and installation of the physical wire plant for 30,000 square feet of office/data center distributed over three floors.• Analyzed and recommended an enterprise wide backup solution.

Mba

Buad, Business Management