Brian Bostwick Email & Phone Number

I am responsible for the Software Division at a 2,200 person organization with sixteen business units. This includes all the operational pieces you would come to expect including budgeting, personal, service delivery and relationship building. My role also includes developing the strategy and vision for the division. We have a successful track record of.

• Provided the vision, strategy and direction for the technology department.
• Reduced development time and cost by researching and implementing an offshore software development team.
• Identified the market potential for a software as a service (SaaS) application.
• Designed, developed and implemented the SaaS application on time and to expectations.
• Adoption and implementation of agile project management which improved project speed and customer’s satisfaction.
• Overcame projected rapid growth issues by implementing a Cloud Computing solution.

Wayne, PA, US

• Improved department performance by bi-annually evaluation of staff levels based on work load analysis and made recommendations to senior management. Responsible for recruiting and hiring of staff.
• Developed procedures and guidelines to maximize customer service from the ground up to meet our goal of “customer service is priority one.”
• Helped in the retooling of technical monitoring tools to better evaluate issues, which has increased ability to meet SLA agreements with customers.
• Responsible for technical training within the IOC. Met team goal of certifying every member by at least one major vendor.
• Developed relationships and defined rolls with a variety of different departments that we supported.

US

• Designed and built an ISP department from the ground up. Performed ROI and risk assessments to determine allocation of capital for implementation of redundant systems. Implementation completed on time and under budget.
• Achieved 100% uptime from 2001-2003 and 99.999% uptime from 2003-2005
• Developed high reaching SLA’s and customer oriented focus for the department which resulted in the highest rated department in customer satisfaction round tables.
• Designed and administrated IS server farm running Windows 2003, IIS and MS SQL, using active directory.
• Project lead assigned to design a software solution to model and inventory all equipment in our Telecom network with an interface component into the customer billing system for automated provisioning. System replaced.

• Manager of IT staff responsible for maintaining all internal servers, databases, switches, desktops, phone system, mail servers and security. Responsible for all levels of IT support from help desk to systems.
• Led IT systems integration of eighteen acquisitions, including Windows security integration, and a VPN/firewall solution.
• Projected long-term growth plans for internal systems and staff.
• On a limited budget and time frame brought a mothballed 9,000 square foot data center up to current standards and online.
• Facilitated a near zero down time schedule for equipment and service transition to a new data center.
• Oversaw vendors on design and installation of the physical wire plant for 30,000 square feet of office/data center distributed over three floors.

Mba

Buad, Business Management