• Managed day to day operations of 4 unique products, generating $87M AGP in 2020 despite headwind of 9% reduction in average quarterly customer base• Lifted 2020 AGP per order by 35% from January to December, while improving quoted win rate by 11.3%• Developed ground up pricing strategy to optimize margins for Self-Serve Small Business Solutions product, increasing AGP 105% over first year of Product• Spearheaded initiative to right-size accounts operating below Company segmentation guidelines, resulting in 8% margin increase• Implemented proactive pricing review process to increase weekly account touches from 27/week to 154/week in Q4 2020• Leveraged customer quote data in partnership with Data Science with goal of developing industry leading automated pricing optimization strategy • Collaborated with Customized Transactional Pricing team to align existing processes with revised gatekeeping criteria with CHR pricing strategy targets• Chaired employee driven focus group to elicit feedback and develop new desk level reporting• Redesigned Vendor pricing recommendation plan to target improving Vendor volumes by 10%• Partnered with Sales, Operations, IT, and Marketing to identify department specific areas of need and provided support to achieve cross-departmental goals

• Managed day to day LTL Pricing analytics and metrics supervision for 3 unique products • Developed monthly optimization process for high opportunity lanes, increasing daily margins by 4.3%• Led initiative to improve quote Win Rate for high volume customer base, leading to 12% net volume growth and 5% AGP growth• Optimized daily rate structure to improve full Transactional product Win Rate by 1% and AGP by 0.5% • Lead project to create desk level reporting for new product resulting in 1,000 unique daily hits • Worked with Sales department to create New Hire training to improve pricing intelligence• Routinely executed quick turnaround ad hoc projects in reaction varying internal and external market factors• Created yield and margin optimization systems to harness strengths of dynamic pricing engine

• Proactively uncovered problematic pricing structures and worked with stakeholders to remedy• Identified, sourced and solved billing discrepancies to minimize losses to Company• Prioritized workload of greater than $6 million of accounts with regard to vendor and Company needs• Led team to update internal application to improve department efficiencies and workflow• Headed initiative to correct internal and external pricing variances for Company’s top customer

• Facilitated and administered multiple concurrent adult soccer leagues• Provided customer service to teams and individuals to enhance customer satisfaction• Increased adult league participation 19% YoY• Filled adult league participation to 92% of capacity• Created organization structure to increase productivity and sales and prevent losses for concessions• Increased concessions revenues 33% YoY

• Created and managed contact databases to improve lead generation efficiencies• Performed season ticket holder outreach to gauge opinions on partial season ticket packages• Researched promotion items for fan fests, kids clubs and team fan club memberships for team usage• Assisted with setup for various events hosted at Arrowhead facilities