Brian B. Email & Phone Number

Sunnyvale, CA, US

• Contact Center subject matter expert focusing on CCaaS Digital Channel product offerings
• Presented eGain customer experience solutions and benefits to Avaya, Channel Partners, and prospects alike, driving business-level outcomes to advance opportunities through the funnel and achieve the sale
• Conducted interactive demonstrations of the Call Center Elite Digital and eGain Advisor Desktops, Virtual Assistant, Knowledge, Self Service, and Journey Analytics portfolios to all business verticals including state.
• Led the eGain Channel team in developing and rolling out the tactical elements of the Avaya-focused program
• Nurtured strategic alliances with key C-level stakeholders and internal top-tier management teams
• Authored materials used by Product Management and Marketing for presentations, custom demonstrations, webinars, and industry-focused events

Jersey City, New Jersey, US

• Managed, planned, coordinated, and monitored all tasks related to the successful implementation of UNIGY Trader Voice offerings for use by local, national, and international Fintech clientele.
• Ensured that internal PMO processes and project lifecycle guidelines and tools were utilized and adhered to.
• Supervised and interacted with assigned team resources daily to assure that project timelines were being met.
• Maintained logs, matrices, and reporting tools for use by upper management to track project performance levels.
• Acted as the customer liaison for planned and actual work and the collection of data required for system implementation, keeping client apprised of delivery and installation dates, dependencies, and risks to promised.

London, England, GB

• Acted as technical liaison for the Sales team on the iSeries Server, Management, and Dealerboard Endpoint portfolio helping to acquire new clients and enhance existing clients’ environment.
• Developed and delivered product presentations to local and remote prospects.
• Demonstrated iTurret and peripheral products to Tier 1 and Tier 2 prospects.
• Assisted clients including Morgan Stanley in implementing new software features in their pre-production labs.
• Communicated product and feature enhancement requests to the corporate development team.
• Worked in tandem with Call Recording manufacturers to ensure customer compliance with federal mandates.

Exeter, Rhode Island, US

• Attained over $45M in business through the design and presentation of Avaya UC and integrated CPE solutions.
• Delivered winning proposals providing resilient, fault-tolerant environments for customers including the State of Mississippi, IBM, Honeywell, American Stock Transfer, AAA, Travelers Corporation, and McGraw Hill.
• Uncovered clients’ needs by learning their business, discovering their pain points, and conducting POCs.
• Engineered, quoted, and priced out solutions, providing technical expertise during complex implementations.
• Expert user of Avaya One Source, ASD, APS Now, and PRM configuration and services tools.
• Extensive experience with WFM/WFO, Contact Center, IP/SIP, Cloud, Mobility, VMware, and Managed Services offerings.

• Provided sales and system expertise to local and regional account executives in the configuration, quotation, and demonstration of the Inter-Tel Axxess and Inter-Tel 5000 VoIP/SIP platforms, OAISYS Call Center.
• Developed product showcases and designed cohesive, cost conscious solutions for clients.
• Worked with system integrators, Inter-Tel Network Solutions team members, and Tier II network service providers co-marketing integrated communications solutions.

Munich, DE

• Designed detailed technical solutions resulting in over $20M in cost reductions for large organizations.
• Trained Regional Marketing Executives on Order Initiation Tool configuration and pricing.
• Organized multimedia presentations, conducted seminars for clients, Sales, and Systems Engineers.
• Assisted in system implementation and cutover support with System Designers and Technicians.
• Cultivated and managed vendor relationships with key technology partners.
• Developed, designed applications, and presented seminars in the areas of Contact Centers, CTI Integration, Unified Messaging, Network design, Audio/Videoconferencing, and IP Telephony.