As a Senior Project Manager in Digital Product - Client Communications I engage in digital client communications while delivering sophisticated business solutions and leading the company’s advanced strategic capabilities. I am part of a cross-functional team of product managers, engineers, designers, and experts in Agile methodology, to advance our digital communication presence with our policyholders.

Developed and executed organizational change management strategies leveraging standard practices from the LaMarsh Methodology sponsored by the Change Management Center of Excellence, including both communication and deployment plans.Coordinated with stakeholders including engineers, product managers, and business leaders throughout the product/development lifecycle from pilot to post-production.Bridged relationships between technology and business partners via multiple modalities, maintaining awareness of feature updates and gathering voice of customer feedback.Drove adoption and usage of tools through marketing and training artifacts, translating to increased workforce productivity across the company.Mitigated risk through a full understanding of our end-users, advocating for them to the engineers to ensure the delivery of an excellent and seamless technology experience.Collaborated with client teams, stakeholders, and business partners to ensure all impacted parties are kept informed of feature updates and additions, while continuously gathering their future needs to add to the backlog.Developed standardized templates to streamline the process of generating and disbursing communications.Led research on user impact by working with the User Experience group to develop more effective deployments and increased business value for our clients.

Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com.NOTE: I originally started my position as a Systems Analyst. In 2016, Fiserv went through an internal reorganization and changed titles for positions and departments to better align with industry standards. As a result, the title for my position changed to Technical ConsultantPrimary Job Purpose:Technical lead for project-based implementations and conversions of both existing and new Fiserv clients over to a product line known as Cleartouch.Duties:Create project plans and develop timeline with client to meet scheduled expectationsDesign and maintain technical processes in both client-facing and internal documentation.Train client network solution providers on the installation of all our products.Operates as the lead resource for Fiserv pre-sales environment and Sales Support Executives.Customize and distribute software to clients for installation.Provided escalated client support for multiple Cleartouch products.Perform Conversions, Mergers and Product ImplementationsSystem Administrator for Hyland OnBase (Director) banking core with over 300 clients. Responsibilities included supporting and developing a server environment (web servers, processing servers, SQL database). Coordinated and completed product upgrades in production. Maintained QA environment and tested all functional improvements and product enhancements. Worked directly with Systems Analyst teams and Client Services on installations and support.Please review the Project Section on my LinkedIn profile for more details.Started as contractor on August 20, 2012. Converted to permanent Fiserv employee August 27, 2013.

Local and remote desktop support for issues related to OS settings (XP and Windows 7 Professional) for printers, displays, network access errors, internet access errors, MS Office 2003 and 2010, and also hardware issues such as mouse, keyboard, monitors, hard drive crashes, PC noises, etc.; Network administration including Active Directory profile password resets, adding, editing, disabling and editing of group memberships within multiple Organizational Units. VMware Administration for recomposing or deleting VM Client/Workstation Profiles when there were troubleshooting errors. Project management doing beta testing for new releases of the VMware environment; monitoring user activities for new and/or unresolvable errors that required testing and research.

Some of the clients I have contracted through TEK include:State of Wisconsin: Department of Children and FamiliesCharter CommunicationsKohlsAutoglass Specialists/BelronAmerican Family InsuranceCUNA Mutual GroupHelp Desk AnalystServer AdministratorImaging, desktop and network supportSetup and config of Cisco VoIP (Previous experience using Call Manager and Unity Voicemail systems)

Using FoxPro debuggers, along with SQL and IIS managment software, I remotely supported over 1200 customers domestically and internationally for our company's software products, Report Exec Enterprise and Professional. These programs were originally designed for law enforcement, either local, state or federal levels and have been adapted over time to include the entire security industry. Issues vary from resetting account access to repairing corrupt databases, modify stored procedures and editing aspx files. Here is the company website: www.reportexec.com

Performing image upgrade and deployment for student and faculty workstations at Central City Cyberschool, Milwaukee, WI.

Travel Mart was a C-Store company which operated out of Wisconsin Dells, WI and had a serious need to have a permanent person on staff to both address and provide real solutions to their technology problems. They had more of a "patchwork" instead of a network. This was due to a lack of any IT personnel. They resorted to borrowing the Network Admin from time to time from their sister company, or an expensive consultant to troubleshoot and maintain all aspects of their network. Understanding disaster recovery, network security, PCI compliance, software update management, workstation upgrade and repair, smartphone solutions, remote support, telecom options, Cisco VPN router configurations, server administration and end user support was required. My position was pegged to manage all of this, including to lay out the groundwork for future development since the company had been expanding a rate it could not keep pace with.

Responsible for help desk, desktop and application support, server and network administration, and IP phone setup. Acclimated to new technologies as part of my daily duties, such as new server rack monitoring software, WSUS server management, tape backup systems, and SQL Server 2005.