Brian Brockhoff Email & Phone Number

Shawnee, Ks, Us

Shawnee, Kansas, Us

Creative Leadership:• Co-author and designer of six books on leadership and personal development - Gapology: How Winning Leaders Close Performance Gaps / IMBAR: The Pathway of Transformation / Speed of Purpose: Achieving 2.8x Productivity / Gapology Inspirations Volume 1 & 2 / Gapology Workbook• Recorded and produced audiobook version of “Gapology” and published on Audible• Hosts and produces the leadership development podcast, "Gapology Radio"• Writes the leadership blog, "The Gapology Angle"• Designs and produces the "gapology.org" website, marketing, and social media contentLearning & Development Leadership:• Strategy leader for all learning & development programs• Develops learning materials for training programs (facilitator guides, participant workbooks and job aids)• Designed, developed, and deployed video-based e-learning course for Gapology on Udemy.com• Executive Coach for business leaders in analyzing results to identify and close performance gaps, impact mindsets of leadership team, and define organizational purpose• Facilitates workshops and conducts on-site visits to provide coaching• Led team of consultants who conducted client workshops for Fortune 500 and smaller companies

Providence, Ri, Us

• Facilitates and conducts training on key leadership behaviors, selling skills, and competencies for various associate populations within Sales and Services Divisions • Project manager for the design and deployment of learning initiatives for Sales and Services, including communication development, instructional design, presentation design, facilitation, coaching, and measurement/evaluation.• Tailors communication and training approach to various audiences and learner needs • Leverages experiential learning best practices (scenario-based learning, storytelling, realistic examples of application, common misunderstanding) to best engage adult learners and ensure successful transfer of knowledge• Communicates insights and observations on business needs and talent strengths and opportunities, as well as the effectiveness of ongoing learning interventions to functional Learning & Development team• Maintains strong professional relationships with key stakeholders in Sales and Services to ensure successful transfer of knowledge and upskilling

Overland Park, Kansas, Us

• Using instructional design principles, created comprehensive training programs for new learners and development programs for existing team members • Developed and leveraged LMS and Articulate/Rise 360 as e-Learning authoring solution • Developed and delivered new hire training sessions and leadership development classes (DiSC, Seven Habits of Highly Effective People, Time Management, Gapology, etc.)• Owned summer intern training and development program (Presentation Skills, Interviewing Skills, DiSC, Mortgage 101) • Partnered with subject-matter experts to continually update and improve course materials • Analyzed external and internal audit findings to identify new areas of training needed and assist in developing responsive curriculum • Developed and implemented training and performance assessments based on learning objectives and new hire performance expectations • Tracked adherence to team training objectives and required course curriculum • Analyzed performance and assessed trainees’ skill level and made recommendations on progress to management

Overland Park, Kansas, Us

• Leveraged instructional design principles to build sales and product knowledge training programs for LMS to support our joint venture with Sprint and its +1600 retail stores nationwide• Facilitated nationwide training workshops for Sprint store managers and sales associates• Developed and led skill development programs (DiSC, Consultative Selling, Presentation Skills, Communication Skills, etc.) for inside and field sales teams• Facilitated weekly calibration session and daily coaching sessions for inside sales/call center associates to improve close rates and build relationships with Sprint stores• Led sales operations support team (training, analytics and quality assurance)• Conducted sales team interviews and developed hiring guides• Facilitated onboarding, leadership education and learning workshops• Designed and produced sales support materials & social media content• Supported all business development strategies• Philanthropic Program team captain – Developed, produced and led the execution of quarterly drives and fundraisers for our organizational philanthropy partnerships• Promoted to Sales Operations Manager in 2019 to help drive business development efforts

Plano, Texas, Us

• Multi-unit area leader for 35 salons in four states - $23MM volume• Increased YTD results by 300 basis points for each district in seven months delivering a first-time sales plan gain over the previous 12 months• Responsible for all recruiting efforts, interviewing strategy, onboarding, and leadership development • Designed and delivered learning workshops for salon teams

Kansas City, Mo, Us

•Utilized instructional design methods to produce educational training for all associates•Multi-unit training responsibility for 54 stores covering 11 states•Trainer for HR topics, (e.g., Coaching, Diversity, Discrimination/Harassment, etc.)•Built on-boarding program for all field associates•Developed and managed e-learning (LMS) platform•Conducted store visits with District Managers, Field Operations Team and HR•Certified in Kenexa interviewing program. Conducted all interview assessments for anyone in a supervisory role and recommended qualified candidates.•Helped select and coach team of 75 field trainers and 15 advanced trainers•Conducted Train-the-Trainer sessions for all field trainers •Scripted, shot and produced monthly training videos

Goodlettsville, Tn, Us

• Multi-unit responsibility for 14 stores in the Waco, TX area. Avg. $21MM in volume• Developed and facilitated training programs for team of Store Managers• Responsible for recruiting, interviewing and onboarding of Store Managers • Improved shrink and store standards in all locations• Improved sales results, moved district to the top three in the region within six months

Us

• Multi-unit training responsibility for 36 stores in seven states and $146MM in volume• Designed and delivered training and one-on-one coaching sessions for mgrs.• Small, medium and large group training workshop facilitation• Conducted HR Training (Interviewing, Coaching & Counseling, Situational Leadership, etc.) • Conducted store visits with District Managers & Territory Ops Team• Led team of eight district trainers to provide development and on-boarding• 2007 District Team of the Year• 2007 Trainer of the Year

Business

High School Diploma