As a trusted advisor, I help my clients optimize their investments in CRM and integrated systems.

Currently open to work. Open to contract, contract-to-hire, and full-time positions. I have a proven track record in Salesforce implementation programs with experience in customer-facing roles such as Program Architect, Solution Architect, Program Manager, Project Manager, and Engagement Oversight. I am an experienced people manager/coach/mentor who helps consultants develop their skills and advance their careers while ensuring they are contributing to the overall success of the organization.Let's talk!

Strategy practice lead for the East region managing, mentoring, and coaching a team of Advisory Consultants. Standardized the Strategy and Design methodology to ensure our clients' business strategies and CRM objectives are understood and that executive stakeholders are completely aligned on the expected outcomes of the CRM program. Outputs are then applied to the Discovery, Design, and Program Roadmap to ensure the CRM program is aligned with the strategy and set up for success.In addition to standardizing the methodology and documenting best practices, developed document templates, program accelerators, and playbooks to accelerate time to value for clients.Participated in launching Simplus's Diversity, Equity, Inclusion, and Accessibility (DEIA) program to strengthen our overall workforce and to apply a wide array of backgrounds and experiences to our client's business problems.

Simplus is a Platinum Salesforce Partner and provider of Quote-to-Cash implementations. We provide enterprise-wide digital transformation through advisory, implementation, change management, custom configuration, and managed services. Guided by the mantra, “success simplified,” we use leading cloud solutions to help companies achieve a strategic vision, improve performance, and increase value to stakeholders. With more than 1000 clients and a high customer satisfaction rating, Simplus helps companies improve, innovate, and grow. For more information, please visit http://www.simplus.com.

As a solution architect with Silverline CRM, I help my clients transform their sales, marketing and customer service operations. I analyze, design and deliver customer and partner relationship management solutions that reduce costs, increase productivity and provide an extremely responsive platform that can easily adapt as business processes evolve with the demands of the marketplace.

As part of Accenture's Cloud First practice, I help some of the world's leading companies to migrate their legacy sales, service and marketing systems to cloud based platforms. By doing so, these companies are able to reduce costs, increase efficiency (and revenue) and are able to respond to--and evolve with--the fast pace of change in technology and markets that confronts them in the 21st century. I am primarily focused on the Insurance industry. Still laden with mainframe based policy management systems, the industry has recognised that it must respond to modern customer service expectations and transform itself from a policy-centric model to a customer-centric model. My industry knowledge combined with my salesforce.com expertise give me the ability to help the world's largest insurance companies execute this massive, yet critical, business transformation.

Certified Salesforce.com Sales and Service Cloud Consultant. Manages Salesforce.com consulting engagements to deliver solutions customized to clients' business requirements. Trusted adviser to businesses helping them extract the most value from their implementation of Salesforce.com by developing solutions and recommending best practices. Activities include business development, client relations, pre-sales consulting, project management and solution architecture.

Certified Salesforce.com Sales Cloud Consultant. Manages Salesforce.com consulting engagements to deliver solutions customized to clients' business requirements. Trusted adviser to businesses helping them extract the most value from their implementation of Salesforce.com by developing solutions and recommending best practices. Activities include consulting, business analysis, project management, custom development, data migration and training.

Manages consulting engagements to deliver customized solutions to clients' business requirements. Trusted advisor to clients helping them extract the most value from their implementation of Salesforce.com by developing solutions and recommending best practices. Activities include consulting, business analysis, project management, custom development and training.

Theatre, Film, Television, Commercial

Managed operational information systems such as accounting, CRM and quoting/CPQ tools.Managed cross-functional design, development and implementation of operational business processes.Performed operational and financial data analysis for corporate development activities.

• Developed and managed the professional services practice for both SaaS and installed global enterprise notification platform.• Delivered MIR3’s largest software implementations consistently reaching and surpassing new revenue milestones for single deals. • Developed MIR3’s managed services program for a hosted notification platform for one of the world's largest companies. Developed services definition, pricing and staffing plan.• Worked closely with Sales Executives and customers to successfully close many of the aforementioned deals. Combining my business acumen with my technical background, I am able to instill confidence in all members of the customer team by understanding business issues and offering sensible technical solutions.• Developed “Proof of Concept” program emphasizing understanding potential customers’ critical success factors and demonstrating our product’s ability to meet those needs. The POC program is geared toward removing all obstacles to closing a sale by demonstrating our product’s capabilities as well as our people’s technical expertise and professionalism. MIR3 has never lost a deal to the competition after executing a POC.• Developed internal processes and documentation (SOWs, ROMs, Requirements) for Technical Support, Professional Services, Project Management and Managed Services teams based on professional experience and industry best practices.

Along with GM, manages P&L for TelAlert business, prepares budgets, manages cost and works with finance to prepare management reports to monitor profitability and drive growth.Manages Reseller Partnership Program and works with US and International VARs to drive business and deliver products and services.

Division-level management of Software product engineering teams, technical support team, R&D team, pre-sales engineering team and professional services. Working closely with customers, marketing and product management to build consensus on product roadmap, development decisions and day to day product issues. Working closely with sales team to support sales opportunities. Overall responsibility for delivery and support of the award-winning TelAlert product suite, Covad VoIP telephone systems, ExtendTime time and attendance software and hosted NOCC services.

Managed all technology areas of company including data warehouse, IT infrastructure, contract management database and application. Also defined and implemented many operations processes including production process, data warehouse operations and contract management.

Senior technology consultant on large-scale software and systems development projects.

Software engineer writing firmware and software for digital signal processing hardware and applications.

Full lifecycle software development in an IT consulting capacity. Focus of the business unit was the telecommunications industry, specifically focused on the emerging cellular telephone business.

Worked in the aerospace business unit where we developed air traffic control systems. Main project during my employment was developing a new ATC for Edwards Air Force Base in CA and automated messaging systems allowing EAB to hand off flights to (or take flights from) adjacent ATCs.

Qualified submarine sailor serving as a Torpeoman on the USS George Washington Carver (SSBN 656)