Brian Burchanowski Email & Phone Number

Pittsburgh, Pa, Us

-Managed Change Management department, including all training and change management initiatives-Acted as direct supervisor for all Change Management personnel, conducted employee reviews, and managed interview/hiring process-Responsible for shaping department strategies, standard operating procedures, professional services offerings, and recommended change management practices-Acted as change management lead for Dito’s large customer segment projects, including planning and executing training, communications, and internal marketing activities

-Acted as change management lead for large enterprise data migration projects-Developed training and communications plan, training outlines, communications drafts, end user help site, user guides, managed internal “Google Guide” peer-to-peer change networks-Delivered training to end users, executive admins, and help desk personnel-Engaged Google Apps customers as the primary point of contact for change management (live training, communications, training resources, internal marketing and promotional activities, etc.)-Delivered live training to end users on a variety of products, including Google Mail, Calendar, Drive, Sites, Groups, Google+, Google Apps for Edu, Chrome OS, Google Message Discovery, Google Message Encryption, Google Apps help desk training, Google Apps for Admins, Android, iOS, BlackBerry, etc.

-Participated in the retail integration of National City Bank (2009-2010), including extensive travel to facilitate training for National City employees-Developed training curriculum and facilitated classes for new employees on proprietary software-Acted as a team coach/assistant manager and was responsible for performance monitoring, general supervision, and training of a 16 person team-Responsible for dealing with escalated customer service issues and communicating with the customer until resolution