Director Of Data Operations
Led data operations & analytics team at insurance technology startup, focusing on data infrastructure development and analytics dashboards to drive data-driven decision-making across product, & operations.Data Operations & Business Managemento Met with new agency clients as early stage in onboarding process to integrate agency management systems with GloveBox, understand data practices, create configurations & technical assets, QA data integrity. o Managed data tech support pipeline in partnership with customer success team, resolving bugs & educating agency clients while maintaining quick resolution SLA. Data Engineering & Infrastructureo Engineered ETL pipelines processing insurance policy & policyholder data from 10+ agency management systems across 500+ agencies, cleaning & normalizing to meet API data models, using Python & SQL.o Implemented event-tracking logs across ETL pipelines using Segment Analytics to capture end-to-end agency ETL events, and championed careful use of Segment Analytics across codebase.o Developed analytics infrastructure integrating diverse data sources (PostgreSQL, event streams, webhooks) into multiple downstream destinations (data warehouses, analytics & visualization tools, HubSpot API).Analytics & Business Intelligenceo Developed analytics dashboards & alerting using Grafana and ClickHouse to monitor ETL data integration health for 500+ agencies across 10+ agency management systems, achieving 97% data integrity & daily integration SLAs.o Built A/B testing framework for user communications program touching 1M+ monthly contacts, providing granular insight into message design & campaign sequence optimizations.o Coached junior analyst in development of client-facing ROI dashboard, demonstrating client cost savings & revenue from product usage and referrals from system telemetry data.User Communicationso Developed & operated user comms program touching 1M+ contacts per month for campaigns, broadcasts, & touchpoints.